Skip to main content
Participating Frequently
January 17, 2021
質問

Colors between Camera Raw and Photoshop are not consistent?

  • January 17, 2021
  • 返信数 5.
  • 2922 ビュー

Hello everybody, 

 

I've just bought a new external wide gamut monitor, a Benq SW240, connected to my laptop with an HDMI cable, calibrated and profiled (and reprofiled too). Since then I've been experiencing an issue: basically when I see my photos in Camera Raw colors look vibrant, but when I open the images on Photoshop they turn dull and desaturated. This problem does not happen on my laptop's monitor so I guess it's related to the external monitor rather than to my photoshop settings. Is anyone willing to help me, since I got no clue at all about what the problem could be? Thanks in advance. 

このトピックへの返信は締め切られました。

返信数 5

NB, colourmanagement
Community Expert
Community Expert
February 25, 2021

I wonder if this is predominantly an issue on M1 chip macs and dual displays?

It seems that Apple have 'changed' the display sensing/ display description on those Macs to show displays as "unknown", internally rather than by name.  

I was speaking to the developer of basICColor display 6 software about this today and he came across the issue, for which he has had to develop a workaround. Of course it's been reported to Apple but as their "issue with LUT type ICC profiles" has been around since OSX 10.12 and much reported, maybe a fix will not happen anytime soon.  

If anyone would like to test display 6 on their mac which is showing this issue it would be great to have feedback: https://www.colourmanagement.net/products/basiccolor/basiccolor-display-software/

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

Boanerges27作成者
Participating Frequently
January 18, 2021

@NB, colourmanagement @D Fosse That's not working for me since Photoshop already automatically opens on the external monitor, which is set as main monitor. The only workaround, as I said, was setting the Benq profile as the laptop profile too. 

D Fosse
Community Expert
Community Expert
January 18, 2021

We already know what monitor it opens on, that's not the point. The point is that it's not using the monitor profile for that screen which it opens on. It's using the profile for the other screen.

 

So something in the OS or Photoshop/ACR isn't registering the correct position of the application..

 

Drag it back to the other, close it, open it again, drag it back to where you want it, close it and open it again.

D Fosse
Community Expert
Community Expert
January 18, 2021

Done, doesn't work.


It could be that this particular case is down to the BenQ software. It is known to be buggy, and not write profiles to the correct icc spec. What could happen here is that Windows doesn't accept it, or Photoshop/ACR don't accept it - and then substitutes the Windows default instead. That default is sRGB, which on that monitor will result in oversaturation (as well as being generally wrong of course).

 

To test that, you can go into Windows color management (as per screenshot above), and set Adobe RGB as default profile for the BenQ, and sRGB as default profile for the laptop. Then try again.

 

When you change monitor profile in the OS, all applications must be relaunched. The monitor profile is loaded at application startup, and used for the remainder of the session, regardless of changing it in the system.

D Fosse
Community Expert
Community Expert
January 18, 2021

Yeah, it could actually be as simple as that: drag it over and close. If necessary, do it a couple of times until it sticks.

 

This could explain why it always seems to happen with laptops, where one can assume there is a bit of moving applications back and forth, as well as disconnecting the external when the laptop is used alone. On a desktop system you don't do any of that.

NB, colourmanagement
Community Expert
Community Expert
January 18, 2021

Hi Dag, yes this seems to be a pretty reliable fix on a Mac, I hope it's as reliable on Windows too. 

 

Neil B

NB, colourmanagement
Community Expert
Community Expert
January 18, 2021

When I've come across this issue it's been, as D. Fosse writes that the Adobe application is picking up the wrong profile (the profile for the other display).

This can usually be fixed by making sure that the Abobe app actually opens on the display you want to use it on. (because iut seems that's the point at which the app picks up the ICC profile).

Example, using a laptop or MacBook with an external screen.

The external will be used for serious edit work so that’s the icc profile we want to be loaded. 

Photoshop opens on the macbook. 

Drag the Photoshop window to the screen you want to use.

Quit Photoshop

Next time you open Photoshop it should open in the correct screen and with the correct colour profile. 

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

D Fosse
Community Expert
Community Expert
January 17, 2021

This is a problem that turns up from time to time, always in a laptop + external monitor configuration.

 

What happens is that one application (usually ACR) uses the wrong monitor profile. Here, it sounds like it's using the laptop monitor profile even if the app itself is on the external monitor. Hence the oversaturation.

 

There is a bug here somewhere, and the fact that this happens on both MacOS and Windows does indeed point to Adobe. But it's elusive, probably because it happens rarely enough to go under the radar.

 

The only workaround I know of is to make sure Photoshop and ACR is on the primary display as set in the operating system. That seems to always correct it. Obviously, it shouldn't happen at all. Photoshop/ACR/Bridge etc should always use the monitor profile for whatever display they're sitting on. And most of the time, they do.

 

There is a thread on the feedback forum (the official bug report channel) that I hoped would get some traction. It got to "we'll send this over to the color management team" and that was it so far.

 

EDIT: one more thing. The BenQ software is known to be extremely buggy, and cause similar problems. So that could well be part of it. But this sounds more like the general bigger picture problem. It has also been reported with Eizo ColorNavigator, which is otherwise a rock solid piece of software.

Boanerges27作成者
Participating Frequently
January 17, 2021

@D Fosse Thank you very much for the answer! Basically in Windows' settings I chose "Show only on 2" (my external monitor) and then I checked "Make this my main display". Still, the problem's there. However, when I extend the monitors, the problem seems to disappear as colors are the same between ACR and Photoshop, but they look quite similar to those displayed by my laptop's monitor: duller and flatter. How do I know that in this case ACR is using the right profile?

D Fosse
Community Expert
Community Expert
January 17, 2021

Without having seen it, I would assume the "dull and flat" version is actually the correct one.

 

Wide gamut displays will flare up with oversaturation at anything that breaks the standard color management chain. That's their native behavior, and the reason they cannot be used without full end-to-end color management.