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hi im trying to open a psd file in my new installed Photoshop cc and i get the following: could not complete your request because it is not a valid photoshop document. Anyone can help?
There are numerous potential causes for file damage:
Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.
The first thing to determine is if the corruption is limited to one file or oc
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"...not a valid Photoshop document" error when opening Mac cc file on PC See if this helps.
This is a common error answered many times. Simply run the error through Google and see what shows up in the Adobe forums first.
Avoid any offers for third party utilities and toll-free assistance.
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There are numerous potential causes for file damage:
Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.
The first thing to determine is if the corruption is limited to one file or occurs with several, so you can limit the potential damage. If it's one file, the cause could be a glitch with the computer that you haven't noticed, or thought wasn't connected.If it's more than one file, look for patterns:
If you can find a pattern that indicates they shared common hardware, test your cables, try a different port, or use a different hard disk or use a hard disk instead of a network drive. If files were corrupted recently and they don't have a time limitation, you could have a malfunctioning RAM module. If you've added any software to your computer around the time the images were corrupted, there could be an issue with that application or update. Check for software updates or determine if your applications have recently been updated, or disable the application. Although rare, virus protection software, backup software, and font management software can try to write to files before they're saved, causing damage. If your images are only corrupted on screen (the damage does not print), update your video driver. If that doesn't solve the problem, contact your video card manufacturer.In Windows, see the Windows General Troubleshooting guide for instructions on removing temporary files and turning off all OS startup items and services. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop. On Mac OS, use the Mac OS General Troubleshooting guide for instructions on repairing disk permissions and turning off OS startup items. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop.
When a file has been corrupted, you can sometimes get the file back with its layers or as a composite (a composite is a flattened file). The appearance of the file is maintained, but the layers are lost. Or the file could be damaged beyond repair. Regular backups can allow you to salvage a version of your file that you saved before the corruption. Note: A composite file cannot be recovered from a file when the option to maximize PSD and PSB file compatibility is turned off in Photoshop's preferences. To make sure that your files always save with a composite, do the following:
Try any or all of these options to recover your file:
See Invalid JPEG marker error for the solution.
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this happened to me too, but to all of my files on all of my HD at the same time. I used a few the day before and the next day I can't open a single PSD file.