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Could not complete your request because Photoshop does not recognize this type of file

New Here ,
Jul 15, 2020

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Hi,

 

I was trying to run a script for both tif & jpg files, but PS gives me this sign. I used to run it without any problems for years. Has anyone solved this problem?...

 

 

Screen Shot 2020-07-15 at 12.37.28 PM.png

 

 

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Correct answer by kstohlmeyer1 | Adobe Community Professional

What OS are you running and what format is your external drive?

Judging by your screens, I'm guessing Mac OS. If Catalina - you're going to have issues with externals if they are not reformatted to the proper Catalina approved format.

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Actions and scripting, Bug, FAQ, How to, Mac, Problem or error

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Could not complete your request because Photoshop does not recognize this type of file

New Here ,
Jul 15, 2020

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Hi,

 

I was trying to run a script for both tif & jpg files, but PS gives me this sign. I used to run it without any problems for years. Has anyone solved this problem?...

 

 

Screen Shot 2020-07-15 at 12.37.28 PM.png

 

 

Adobe Community Professional
Correct answer by kstohlmeyer1 | Adobe Community Professional

What OS are you running and what format is your external drive?

Judging by your screens, I'm guessing Mac OS. If Catalina - you're going to have issues with externals if they are not reformatted to the proper Catalina approved format.

Topics

Actions and scripting, Bug, FAQ, How to, Mac, Problem or error

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97

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New Here ,
Jul 15, 2020

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UPDATE:

 

I don't get the sign when the files are in my desktop(to be accurate, in my computer hard disk space). However, I can't run the script when the files are in an external hard disk since PS gives me that sign. It's so weird. Can anyone know why is this happening? I feel this is a little complicated issue, not a simple problem. 

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Most Valuable Participant ,
Jul 15, 2020

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With a poor message like that it hard to tell what it going on the message does not identify anything about the file other then it does not recognize this type of file. It it looking at your file if so which one. When Photoshop fail did the script fail or did the script  putout a message and continue running.  If it failed what was the script trying to do that failed? Adobe should messages should contain useful information  about a failure.

JJMack

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New Here ,
Jul 15, 2020

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So the script is looking at jpg files first and run some PS actions for tif files. After I get that PS message, the script fails to run and gives me an error message(Error 8000). That's it. I'm not sure if it's a script problem since it works fine when I run the script for the internal files. It's only not functional when trying to run for the external files as I mentioned above. At first, I was thinking if it were a permission issue but the files are writable and readable. 

 

 

Screen Shot 2020-07-15 at 3.47.27 PM.pngScreen Shot 2020-07-15 at 3.47.30 PM.png

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Adobe Community Professional ,
Jul 15, 2020

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What OS are you running and what format is your external drive?

Judging by your screens, I'm guessing Mac OS. If Catalina - you're going to have issues with externals if they are not reformatted to the proper Catalina approved format.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jul 15, 2020

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Hi kstohlmeyer1,

 

I think you got it right! The external hard disk I have a problem with is ExFAT formatted. The script works fine when I ran for the files in my personal drive reformatted as Mac OS Extended. Thank you so much for your insight. You are the greatest!

 

 

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JJMack LATEST
Most Valuable Participant ,
Jul 15, 2020

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So the script fails.   The error message shows the failing statement. 

 

 open(JPG);

 

In this case JPG is a variable  you would need to modify the script to catch the error to spit out the content of JPG which is very likely to be one of you files so there is some problem accessing the external file correctly.

JJMack

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