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Could not open xxxxx.png because the ICC profile version is not supported"

Community Beginner ,
Aug 04, 2020

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I just started viewing Behance live tutorials for the first time.  I have not been successful in opening any of the practice photos provided by the course instructor. Any time I attempt to open the practice photo downloads I get a message in Photoshop saying “Could not open xxxxx.png because the ICC profile version is not supported."

 

Does anyone know if there is something I need to do in Photoshop that would allow me to open download photos available in the Behance tutorials? If so, would you please tell me how to go about doing such ICC maintenance?  I have Photoshop 21.2.1 and use it on a Mac.

 

An example of a .png file that will not open is attached.  

 
Adobe Community Professional
Correct answer by NB, colourmanagement | Adobe Community Professional

I opened that file on my mac with Photoshop, it was fine, no errors.

The document profile option in the pulldown menu [click the small arrow and you'll see a list of options] at bottom left of the Photoshop interface shows the embedded ICC profile as 'sRGB IEC61966-2.1 (8bpc)'.

 

It also opened with no issues in Apple Preview app.

As D Fosse suggested - maybe try opening it in Preview and saving, Then try opening in Photoshop?

I've no idea why your mac is showing an issue that mine does not.

 

BTW, what did you want to do with the image downloaded from Behance? I expect it will be covered by copyright law.

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net :: adobe forum volunteer

[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Could not open xxxxx.png because the ICC profile version is not supported"

Community Beginner ,
Aug 04, 2020

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I just started viewing Behance live tutorials for the first time.  I have not been successful in opening any of the practice photos provided by the course instructor. Any time I attempt to open the practice photo downloads I get a message in Photoshop saying “Could not open xxxxx.png because the ICC profile version is not supported."

 

Does anyone know if there is something I need to do in Photoshop that would allow me to open download photos available in the Behance tutorials? If so, would you please tell me how to go about doing such ICC maintenance?  I have Photoshop 21.2.1 and use it on a Mac.

 

An example of a .png file that will not open is attached.  

 
Adobe Community Professional
Correct answer by NB, colourmanagement | Adobe Community Professional

I opened that file on my mac with Photoshop, it was fine, no errors.

The document profile option in the pulldown menu [click the small arrow and you'll see a list of options] at bottom left of the Photoshop interface shows the embedded ICC profile as 'sRGB IEC61966-2.1 (8bpc)'.

 

It also opened with no issues in Apple Preview app.

As D Fosse suggested - maybe try opening it in Preview and saving, Then try opening in Photoshop?

I've no idea why your mac is showing an issue that mine does not.

 

BTW, what did you want to do with the image downloaded from Behance? I expect it will be covered by copyright law.

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net :: adobe forum volunteer

[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Aug 04, 2020 0
Adobe Community Professional ,
Aug 04, 2020

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Haven't tried the file, but it sounds like it has a corrupt embedded profile.

 

Find an application that isn't color managed (and therefore will ignore the profile), and that can open and resave pngs. Then open the resaved file in Photoshop and assign sRGB, and Export with "embed profile" checked.

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Aug 04, 2020 0
Adobe Community Professional ,
Aug 04, 2020

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OK, now I did try it. It opens fine here, but it opens as untagged. If I assign sRGB on opening it behaves just fine, exported back out with profile embedded it opens normally.

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Aug 04, 2020 0
Community Beginner ,
Aug 05, 2020

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Thanks for that information.

 

Sorry, but I don't know what you mean by "opens as untagged."

 

The instant I attempt to open the file in PS via: File > Open, it takes me directly to the message "Could not open xxxxx.png because the ICC profile version is not supported."  It does not give me an option to assign it as sRGB

 

Would you please tell me how to go about assigning it as sRGB on opening it?

 

I have tried to open several tutorial pictures from Behance and they have all behaved the same way.  I'll attach another one just in case you want to test it too.AnrJUD7G.png

 

Thank you.

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Aug 05, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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Untagged means it opens without an icc profile.

 

If there is a profile in that file, it's corrupt or broken. I don't know why your Mac Photoshop chokes on it while my Windows version just throws the profile out and opens the file without it.

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Aug 05, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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I'd make a quick adjustment to Color Settings, turning off RGB colour management policies to get the files open:

 

off.png

 

Don't forget to set it back to what it originally was (in my case preserve).

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Aug 05, 2020 1
New Here ,
Aug 10, 2020

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I'm in the exact same situation, tried this....didn't work. Still won't open.

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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I opened that file on my mac with Photoshop, it was fine, no errors.

The document profile option in the pulldown menu [click the small arrow and you'll see a list of options] at bottom left of the Photoshop interface shows the embedded ICC profile as 'sRGB IEC61966-2.1 (8bpc)'.

 

It also opened with no issues in Apple Preview app.

As D Fosse suggested - maybe try opening it in Preview and saving, Then try opening in Photoshop?

I've no idea why your mac is showing an issue that mine does not.

 

BTW, what did you want to do with the image downloaded from Behance? I expect it will be covered by copyright law.

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net :: adobe forum volunteer

[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Aug 05, 2020 0
Community Beginner ,
Aug 06, 2020

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As suggested, I was able to open the xxx.png files in Preview.  After doing that they still would not open in Photoshop.  However, in Preview I saved the xxx.png files as xxx.psd.  After doing that, they opened in Photoshop.  Thanks D_Fosse and NB_Colourmanagment  for the work-around.  However it is still puzzling as to why the Behance xxx.png files won't open directly in my Photoshop.  Just wish that they would.

 

The other suggestions in this thread did not resolve the problem.

 

NB_Colourmanagment, in response to your comment, please be aware that my only use for these photos is to follow along with the instructer in Behance and to practise.  The instructors encouraged the download and use for that purpose.

 

Thanks to everyone for your efforts in providing suggestions to deal with this problem.

 

 

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Aug 06, 2020 1
Adobe Community Professional ,
Aug 08, 2020

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NB_Colourmanagment, in response to your comment, please be aware that my only use for these photos is to follow along with the instructer in Behance and to practise.  The instructors encouraged the download and use for that purpose.

Thanks for the clarification and I am pleased we could give you a workaround. 

 

Please mark the answer/s that helped you as correct so others searching here can see the solution 

 

neil barstow, colourmanagement.net :: adobe forum volunteer

 

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Aug 08, 2020 0
New Here ,
Aug 10, 2020

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How do you open the file in "preview"?

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Hi fabimed

Thanyou so much for your question

 

How do you open the file in "preview"?

 

On a Mac?

Highlight the file icon with the cursor, control click or right click to get the contextual (pop out) menu and select "open with" then navigate to Preview and click it.

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement.net :: adobe forum volunteer

[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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