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elisechau
Participant
October 8, 2018
Answered

Crash Report

  • October 8, 2018
  • 2 replies
  • 1115 views

When I click the PS icon to open Photoshop, it cannot open and showing this popup. Its happened 3 month already

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi elisechau,

    We're sorry that Photoshop is crashing when you open the application.

    Could you please take a look at this article Photoshop CC 2018 crashes at launch due to Adobe Color Engine and check if the app crash is related to the color engine?

    If the above article doesn't help, I'd recommend that you take a look at the steps mentioned in this article Basic troubleshooting steps to solve problems and issues in Adobe Photoshop CC and let us know if that helps.

    Thanks,

    Akash

    2 replies

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    October 8, 2018

    Hi elisechau,

    We're sorry that Photoshop is crashing when you open the application.

    Could you please take a look at this article Photoshop CC 2018 crashes at launch due to Adobe Color Engine and check if the app crash is related to the color engine?

    If the above article doesn't help, I'd recommend that you take a look at the steps mentioned in this article Basic troubleshooting steps to solve problems and issues in Adobe Photoshop CC and let us know if that helps.

    Thanks,

    Akash

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 8, 2018

    Which operationg system do you use?

    Do you have installed the latest version of Photoshop? If no, please install the latest update and try again.

    What has been changed on your system before the error occur?

    Try to reset the Photoshop preferences:

    Preferences in Photoshop

    Resetting Preferences

    Please take a look here:

    Photoshop CC 2018 crashes on launch

    Photoshop CC 2017 crashes when opened

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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