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Known Participant
April 18, 2016
Answered

CS2 problem: windows disappear or are always on top / overlap other programs

  • April 18, 2016
  • 26 replies
  • 57158 views

This mistake happens totally randomly and usually after using the program after several minutes.

When I save or use any option, the toolbar or the (floating) window disappears and then re-appears when I click around a little. When I use for example the liquify option, the toolbar of the normal program will still be visible and overflow the liquify window. When I try to click on any other tab in my windows taskbar, it doesn't work at all without minimizing photoshop first. Or the toolbar will still overlap with other folders and programs.

I'm using Windows 7 and haven't changed anything. Anyone knows the problem or how I can fix it?

This topic has been closed for replies.
Correct answer jensr8220862

Hi Anshie,

I had the same problem with a perfectly fine working CS2 on Windows 7 64-bit. The problem started about 6 days ago. I ended up uninstalling all Microsoft updates since 4/14/2016 and it looks like I have isolated the problem to KB3145739 (Microsoft Security Bulletin MS16-039, Security update for Windows Graphics Component). I have reinstalled all other updates and have not seen the problem anymore. I will update this post in case the problem shows again.

26 replies

Participant
September 23, 2018

Hmm, apperently I have none of the mentioned updates (Win7 Ultimate SP1), also tried the hex patch and nothing has changed.

The fastest way to replicate:

  • Grab like 5-10 images and drop them into your PS
  • When PS starts opening your files, immediately click on another window, so the files are still opening in the background
  • Once done, go into your photoshop and it should bug out (tried it as I'm typing this post right now)

The point is, I would like someone to try replicating these steps, who had some of the mentioned solutions working for them.

Maybe it's not a big of a deal, but sometimes it gets annoying. To make it a bit less annoying, I had to disable window minimize/maximize animation and get used to minimizing photoshop by clicking it on the taskbar (or a shortcut, Alt + Space -> N).

Not sure if uninstalling most of the windows updates is a good idea - most likely, not.

Participant
September 29, 2018

Hi, I decided to give this a try in a fully patched Windows 7, and managed to reproduce the behaviour you described.

However, I performed the same steps in an isolated an unpatched Windows XP SP3 environment (win32k.sys version of 2008) and even here the problem occurs. To me, it sounds like a different issue which has always been there?

Participating Frequently
October 3, 2018

I started having issues again, so I changed to 2 scratch disks, lowered the amount of memory used in my 32gb system, changed the font size to medium (recently upgraded to a higher resolution monitor), and changed the cache levels from 6 to 7. Working better for now, though I'm sure I just jinxed it.

Participant
September 13, 2018

Hi, not sure if anyone is still looking for a solution, but I will post the fix here that I recently found, just in case.

As other people already figured out, there is indeed a conflict between Photoshop CS2 and win32k.sys since the Windows 7 April 2016 update and is still present in the latest updates.

After a lot of debugging, I discovered that the culprit is a call to the SetWindowPos function, which is supposed to bring the toolbars to the top of the Z-order. If this call is skipped, everything seems to work as it should, without any side effects as far as I can tell.

So, to fix it, you need to do a small patch in the Photoshop.exe. Don't be afraid, all you need is a hex editor and some common sense. There are many hex editors available (do a simple Google search) but I would recommend 'frhed' since it's free and easy to use.

1. Locate the Photoshop.exe - usually in "C:\Program Files\Adobe\Photoshop CS2" if you have a 32-bit Windows, or "C:\Program Files (x86)\Adobe\Photoshop CS2" if you have a 64-bit Windows.

2. Make a backup of Photoshop.exe in case something goes wrong.

3. Start your hex editor with admin rights because it will change files in the "Program Files" folder.

4. Open Photoshop.exe

5. Locate the following byte pattern: 75 6F 6A 13 50 50 50 50 50

6. Change the byte 75 to EB. Make sure to overwrite the byte, not to insert it.

7. Save your changes.

8. Enjoy a properly working Photoshop CS2 on Windows 7.

Good luck!

Participating Frequently
September 14, 2018

Genius!

I can't thank you enough for this.

Participant
June 8, 2018

Here's something that worked for me (CS2, Win 7 32bit). I didn't want to mess with the Windows Update thingy, or the memory tweaks that were mentioned earlier.

I turned on a second Scratch Disk:

>> Photoshop

>> Edit

>> Preferences

>> Plug-Ins & Scratch Disks...

>> First = Startup

>> Second = C:\ (previously was None)

>> Restart Photoshop

So far, so good. I just finished a hour session on Photoshop, and all was back to normal. It used to crap out in about 5 minutes. I also closed all other programs during the session. Good luck...

Participant
June 11, 2018

Follow up... The second Scratch Disk method may not be the answer. I was working on a large multi-layer image when the same issue showed up. For smaller files, it helped. Damn!

Participating Frequently
August 23, 2017

OK, we may have found a workaround. It's not perfect but it seems to work. When editing an image in Photoshop CS2 click View > Screen Mode and select either 'Full Screen Mode With Menu Bar' or 'Full Screen Mode' (or press the 'F' key to cycle modes). Once in Full Screen Mode Photoshop CS2 seems to work perfectly (If you have multiple images open you need to set the screen mode for each of them and switch images using the Window menu). To switch to another application you need to change Photoshop back to 'Standard Screen Mode' and then Minimize Photoshop to stop palettes appearing over other applications. We've been using this method for over a week now and had no problems with Photoshop. The plus side is you get more workspace :-)

Participating Frequently
July 22, 2017

We've now tested Photoshop CS2 on a new system running Windows 7 Professional SP1 (32-bit) but with an AMD Radeon HD3400 graphics card and it ran 'almost' perfectly compared to the many problems we have running it on the nVidia systems, suggesting that the problem may be a combination of Microsoft's new Win32K.sys file and the graphics card driver (I'd like more info from people who are experiencing the disappearing/overlaying palettes/dialog boxes to see if certain graphics cards are better or worse than others).

I've also tested Photoshop 7 on both systems and have yet to have any problems. Luckily we only use Photoshop for web graphics and application icons/images so Photoshop 7 does everything we need (we can always switch to Photoshop CS2 if we find something we can't do in PS7 and then switch back. BTW: Photoshop 7 and Photoshop CS2 install and work fine side-by-side but you can only run one at a time).

For those who keep suggesting we should give up on CS2 and buy CC instead I'd like to point out that as a small business with legitimate licenses for 6 copies of Photoshop, 3 copies of Premiere, 2 copies of Illustrator, 2 copies of After Effects as well as licences for Audition, Flash, DVD Encore etc., that has cost us thousands of pounds and enables us to carry out all our workloads on our many Windows 7 computer systems, we are NOT prepared to pay Adobe over £400 per month (inc VAT) for 6x Creative Cloud licenses (not including the cost of having to upgrade all our computer systems to enable the new versions to run).

Participating Frequently
July 22, 2017

ok i'll kick this off I am seeing the problems listed in this thread after updating (March security pack only) in May this year for the first time in over 12 months (since they started the win10 and stealth telemetry rubbish). no surprise part of the pack was the graphics component.

graphics card is an nvidia 7600 using 309.08 drivers

JJMack
Community Expert
Community Expert
July 22, 2017

That is also an old Nvidia Geforce adapter the 309.08 diver is the latest driver for Windows 7, 8 and vista.  There does not seem to be a Windows 10 driver for that adapter. CS2 Was developed for Windows XP.  If you want to use old stuff you will be better off using all old stuff when you mix new and old there are bound to be compatibility problems. Keep everything vintage if you want fine wine.

JJMack
JJMack
Community Expert
Community Expert
July 22, 2017

I think you will find things like this are bound to happen when you use an OS which is supported like Windows 7 that receives updates and you use an application that is not support like old versions of Photoshop.  Some day Microsoft will drop support for Windows7 and windows 8.  Only Windows 10 will be supported.  Adobe drops support of an application version when they release a new version of an application even if the new version has major problems.  Adobe dropped support for CS2 10 years ago.  Windows XP was the windows version at that and Microsoft not longer supports Windows XP......

JJMack
Participating Frequently
July 22, 2017

Obviously.

But then i'm not complaining about the fact that it happened. I expect MS to break stuff in Windows updates. Its what they do well.

The questions were again:

How are people still using CS2 getting around the fact that MS are not issuing single patches anymore but monthly cumulative ones?

and does anyone familiar with the issues in this thread know whether CS3 is similarly affected by the updates or is it immune like cs5 is?

JJMack
Community Expert
Community Expert
July 22, 2017

Obviously the easy way to deal with the problem is not to use other application while using CS2.  The windows update may be fixing more things than it brakes.  Resent versions of Photoshop do not have this CS2 problem. Photoshop has been updated CS2 will not be getting the update.  With each new Windows 10 Preview build I install CS2 seems to perform poorer. Most of the time I'll use CC 2014.

I find I can run other applications while useing CS2 on Windows 10 preview.....

JJMack
Participating Frequently
July 21, 2017

what is everyone doing now that the updates are being packaged and cant be selected individually?

Also does CS3 version have the same issues has anybody tested it?

Legend
July 21, 2017

People are subscribing to the current product for $10 a month if their time is worth anything.

Participating Frequently
July 21, 2017

yes that wasnt the question tho was it?

I already use a much later version for real work. I do however use a much customised CS2 for leisure graphics, in my case is 8-bit retro computer games which allows me to keep separate palettes, scripts and actions well away from real life workflow .

So the question still stands, does this problem affect cs3?

marcing95605585
Participant
March 14, 2017

The problem is win32k.sys, which has been changed for security reasons by MS. I have tried, other suggested workarounds, memory etc. with no luck. The solution was to restore older version of win32k.sys, from backup I keep, so it seems, there's no need to roll back on complete updates, just restore win32k.sys after updating. Not something to recommend to everyone, but it works for me.

Participating Frequently
July 5, 2017

The problem is definitely the updated Win32K.sys file. I have also tried every workaround suggested and even though it is better it certainly isn't fixed. As other people seem to be having no problems I'm interested to know if it's a problem only for certain hardware setups. I am running Windows 7 Professional SP1 (32-bit) on a laptop with 2GB RAM and an nVidia GeForce 8400M GS card running V342.01 drivers. As a further test I am going to install Photoshop V7 and see if it has the same problems (if not I'll have to use that instead).

beeanimated
Participant
February 10, 2017

I know this is old, but I'm apparently REALLY behind on updates so I only just ran into this problem today. After trying to work on PS around the annoying problem I finally couldn't take it anymore and took to the internet to find out if it was just me. I wasn't a big fan of the solutions on here so I kept looking to see if anyone had figured out an alternative and found another one here:

https://www.reddit.com/r/sysadmin/comments/4esxz7/psa_for_windows_7_pro_adobe_cs2_users_after_april/#bottom-comments

It's a pretty simple change to the PS settings.xml file that they say got disrupted in the updates. I saved a copy of my old settings.xml just in case it screwed things up even more or I wanted some of the old info back, but so far everything seems to perfect and I got to keep all the updates as well (which I will now make sure are applied on a more regular basis!). If that changes I will definitely come back and say so, but this might be an easy fix that allows the updates to stay.

February 19, 2017

You Sir won the internet! Thank you very much! It works!

AnshieAuthor
Known Participant
October 15, 2016

It's update time again...

the problem is, this time I cannot uninstall the update I think might be responsible (KB3177467) When I rightklick, no "Uninstall" window opens. Nothing happens. Anyone has a solution or knows if this is the problematic update this time? :/

Participant
October 16, 2016

Anshie,

Have you tried Dan2000's solution (see post #53 above - Aug 13)?   It seems to be a far better, and less dangerous, alternative to constantly removing updates.    It worked slick for me.

Participating Frequently
October 19, 2016

Also, another tweak (hope I haven't already posted this): Set Photoshop's memory usage to 99%. 100% worked too, but 99% seems to give me fewer instances where I need to restart. I have a lot of memory in the system - I think Photoshop can't use all of it anyway, but will use whatever being a 32-bit program will allow. If I'm using Lightroom or Capture NX-D, I open those first and then Photoshop. Seems to be working well, fingers crossed.