cs3 crashes 2 seconds after startup

Forum|Forum|6 years ago
January 23, 2020
3 replies
3176 views

If have an old version CS3 license (don't need more with my occasional use) and installed that on my new PC (using the old and new license keys previously obtained in the special procedure after the authentication servers were deactivated). The full installation and key entry works fine, but when I then start up photoshop normally, it crashes without error message after 2 seconds. So it shows the normal startup screen and pop-up, opens up the blank screen with all the menu's, and then exits without warning after approx 2 seconds.

Anyone experiencing this as well? Any solution?

thanks,

Willem

This topic has been closed for replies.

Correct answer willemd89794966

Fixed

I open de folder where photoshop was installed, then right-clicked on the photoshop icon, and then opened the compatibility tab. In the tab I changed the setting so high DPi scaling is done by the system, not the application. Now it works. It is stable and also the menu's are shown in a readable size.

willemd89794966AuthorCorrect answer

Participant

Fixed

I open de folder where photoshop was installed, then right-clicked on the photoshop icon, and then opened the compatibility tab. In the tab I changed the setting so high DPi scaling is done by the system, not the application. Now it works. It is stable and also the menu's are shown in a readable size.

Mylenium

Legend

Without any crash info nobody can tell you much. Start by checking your system event viewer. chances are you may need to manualyl install some legacy DLLs like DirectX 9 or MSVCRT 7/8.

Mylenium

willemd89794966Author

Participant

thanks for the tip. I was hoping somewhere some logging existed and your event viewer tip pointed me in the right direction, although now I need someone to decipher what it means 😉

Faulting application name: Photoshop.exe, version: 10.0.0.0, time stamp: 0x4601eae8
Faulting module name: Photoshop.exe, version: 10.0.0.0, time stamp: 0x4601eae8
Exception code: 0xc0000005
Fault offset: 0x00b3699e
Faulting process ID: 0x2bd0
Faulting application start time: 0x01d5d16d114c374b
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
Report ID: 06dfd1fb-49a7-4ff7-b0dd-d62ca1f1da37
Faulting package full name:
Faulting package-relative application ID:

and in the screen under that it shows error with event id 1000.

PC is high res screen and Windows Pro with NVIDIA graphics card. It far exceeds minimum requirements.

Akash Sharma

Legend

Hi Willen,

Sorry that Photoshop CS3 is crashing on your new computer while starting the app. As you've mentioned that you've installed it on a new computer, it means that the computer must be running latest operating system and using modern hardware. Photoshop CS3 has never been tested in this environment and we cannot diagnose, troubleshoot the issue in that case.

System requirements for Photoshop CS3 are:

WINDOWS
Pentium 4, Intel Centrino, Intel Xeon, or Intel Core Duo (or compatible) processor
Microsoft Windows XP with Service Pack 2 or Windows Vista Home Premium, Business, Ultimate, or Enterprise (certified for 32-bit editions)
512 MB of RAM
64 MB of video RAM
1 GB of available hard-disk space (additional free space required during installation)
1,024 x 768 monitor resolution with 16-bit graphics adapter

MAC OS
PowerPC G4 or G5 or multicore Intel processor
Mac OS X v10.4.8-10.5 (Leopard)
512 MB of RAM
64 MB of video RAM
2 GB of available hard-disk space (additional free space required during installation)
1,024 x 768 monitor resolution with 16-bit graphics adapter
DVD-ROM drive

Thanks,

Akash

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