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_mike_ricca_
Participant
October 19, 2008
Question

CS4 won't install. Setup.exe runs but nothing happens

  • October 19, 2008
  • 17 replies
  • 29293 views
When I double-click SETUP.EXE to install the program, nothing happens. It shows up in the task manager, but it doesn't do anything.

If I run it on my laptop, the install starts without any issues. But I don't want it on my laptop. And it can't seem to run on my desktop.

I even tried creating a fresh user account to install it from there -- nada.

Thoughts?
    This topic has been closed for replies.

    17 replies

    R
    replicahome
    Participant
    January 2, 2010

    may be your computer performance is not good enough

    P
    petew41133
    Participating Frequently
    January 6, 2010

    Actually does have enough power (Core 2 Duo, 3 GB, decent video card etc...)

    P
    petew41133
    Participating Frequently
    January 1, 2010

    Adobe assigned my case to their "Higher Technical Support" last week, who were supposed to get back with me, by telephone or email.

    Sadly, that never happened.

    I removed the crappy Vista and did a clean install of Windows 7 Home Premium.  Adobe CS4 Installs fine now.

    Bottom line-- it was something to do with Vista, but who knows what?  In retrospect as I think about this, boy was Windows Vista buggy!  Windows 7 seems much better (but caution, don't buy a download version because Microsoft's ISO image file gets easily corrupted... order the DVD)

    A
    Anonymous
    January 1, 2010

    Well, as you will find out, that is the norm for Adobe Customer Service.

    I pre-ordered windows 7 professional for the $99.00 upgrade and did a fresh install on my main rig. Always best to do a fresh install.

    I am keeping Vista Ultimate 64 on this computer. After I installed the SP2, Ultimate is stable. Plus, I paid out the nose for Ultimate and I want my monies worth.

    P
    petew41133
    Participating Frequently
    November 29, 2009

    Exactly the same problem as dozens of other posts with installing Adobe Photoshop CS4 on Vista.  I'm quite proficient with computers, and Adobe CS4 (which I just paid hundreds, and I mean HUNDREDS of dollars for) has a flawed installer.  I've used MSCONFIG to do select startup (no viruscan etc), run the Windows install cleaner utility, ran WIN CS4 clean utility, and even placed the setup files on the harddrive.  Still, setup begins, then nothing!

    I installed sucessfully on a Windows XP.  Using a Core 2 Duo Gateway laptop with 3GB and Vista Home Premium.

    I'm disappointed that such a sophisticated application has such an unreliable installer!  Adobe-- please step in and work this!

    A
    Anonymous
    November 29, 2009

    I agree that it is well known that the installer is a big heap of you know what. However, there are work arounds to get it working. You posted some things you did but other critical steps you didn't. Of course you may have done this already but just incase.....

    Only install to C drive. Some people have tried to get fancy by installing CS4 on a different drive numbers with mixed results. Sometimes it worked sometimes it didn't but it always installs fine on C drive.

    If you have Adobe reader installed: remove it.

    I only installed CS4 and Bridge as I have no use for the other products that were on the disk. Up to you.

    Did you update Vista to SP2? If not there is a windows installer up date 4.5 that needs to be installed. The 4.5 fixed install errors. Vista SP2 comes with the new installer.

    Turn off windows defender.

    Go to services, look for windows installer, change from manual to auto and start the service. This will ensure windows installer is running when you go to install CS4.

    In the CS4 folder right click on the .exe file and choose run as Administrator.

    Defrag the hard drive before and after install. Don't forget to update CS4 to 11.0.1

    Hope this helps.

    P
    petew41133
    Participating Frequently
    November 29, 2009

    Did all you stated.  Defender off.  Manually installed Installer 4.5 (currently have Vista SP1).  Uninstalled all

    related to Adobe (reader, etc).

    Virus scan off.

    Setup as "administrator".

    Still cannot get Adobe CS4 setup to run.  Now into the 4th hour playing with this...

    A
    Anonymous
    December 16, 2008
    Read this: http://www.adobeforums.com/cgi-bin LenHewitt, "How To Get Help Quickly" #, 4 Mar 2004 7:27 am
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    _atito_
    Participant
    December 16, 2008
    iam waiting
    the_wine_snob
    the_wine_snob
    Inspiring
    November 30, 2009
    iam waiting

    Twelve minutes is not enough time to down a grande latte, especially if it's hot!

    These are user-to-user fora, and as such, you probably hit that "coffee break," that we users take from time to time. Heck, some of us actually go and do our paying work, and only stop in here, when we have a moment of down time.

    Please remember that the fora are not staffed, and are not part of Adobe. Very, very few of us work for Adobe - you can probably count those on 1, or 2 fingers of one hand. Even those folk are developers, or engineers, or programmers and are not likely to spend all day waiting for a single question.

    Patience is a virtue, and with very good reason.

    Now, we can see that some folk did weigh in, though not in that 12 min. time span.

    Good luck,

    Hunt

    PS - I realized that this post was almost one year old, but wanted to make a point for the newer folk - wonder if this person is still waiting?

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    _atito_
    Participant
    December 16, 2008
    Where i can find setup on my documents plz
    A
    Anonymous
    December 4, 2008
    d'oh! :)
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    _Tajammul_Rafique_
    Participant
    December 4, 2008
    It worked for me after wasting a whole day. The problem with me was,

    I downloaded an EXE file from Adobe web site. I clicked on it, it asked me to extract it in my document folders and I let it. Now what? I sat and waited, nothing happened. After extraction I was expecting it to run the setup by it self.

    So finally I located the directory where It extracted the files, I found the setup.exe and thats how I ran the setup.
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    _Mary_C_Taylor_
    Participant
    December 4, 2008
    The same thing is happening to me ... I have CS2 and am trying to upgrade to CS4 but no matter what I or Adobe Tech Support (2 1/2 hours on the phone) nothing works! It stills does nothing on the install.
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    _Tajammul_Rafique_
    Participant
    November 28, 2008
    I have windows Vista with latest service patch, I am trying to install trial version of PhotoShop CS4 Extended, but I am having very hard time. I click on setup, it starts extracting the files, it goes to 100% and then it disappears and nothing happens. I get the no errors. When I check the event log I see the error message as below

    Fault bucket 357458363, type 5
    Event Name: PCA2
    Response: None
    Cab Id: 0

    Problem signature:
    P1: ADBEPHSPCS4_LS1.exe
    P2: 1.0.1.2
    P3: Adobe Extractor
    P4: Adobe Extractor
    P5: Adobe Systems Incorporated
    P6: 200
    P7: -1
    P8:
    P9:
    P10:

    Attached files:
    C:\Users\ABC\AppData\Local\Microsoft\Windows\WER\ReportQueue\Report0ee72c4f\appcompat.txt
    C:\Users\ABC\AppData\Local\Microsoft\Windows\WER\ReportQueue\Report0ee72c4f\Tab257C.tmp

    These files may be available here:
    C:\Users\\ABC\AppData\Local\Microsoft\Windows\WER\ReportQueue\Report0ee72c4f

    Can some one help me?
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