cs5 crashes when opening a pdf file.

[dalp86471676]

cs5 crashes when opening a pdf file.

[Akash Sharma]

Hi dalp86471676,

Sorry that Photoshop CS5 is crashing while opening a PDF file.

We'd need some more detail to suggest you some troubleshooting steps to work this issue.

• Which operating system are you using?
• Does the app crashes with other file formats or while opening other PDF's?
• Which exact version of Photoshop CS5 are you using? You may post the Help>>System info report from Photoshop here.

Regards,

Akash

[dalp86471676]

Adobe Photoshop Version: 12.0 (12.0x20100407 [20100407.r.1103 2010/04/07:14:00:00 cutoff; r branch]) x64

Operating System: Windows NT

Version: 6.2

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 8

Processor speed: 3592 MHz

Built-in memory: 12239 MB

Free memory: 9275 MB

Memory available to Photoshop: 10833 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: False.

OpenGL Crash File: Not Detected.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

  Video Card Renderer: GeForce GTX 745/PCIe/SSE2

Using latest update of Win 10.

CS5 works with all other pdf files except a reciently recieved set of files from an insurance Co.

[Akash Sharma]

Please update Photoshop Cs5 to the latest version. Refer Photoshop CS5.1, CS5 security update

~Akash

[dalp86471676]

Thank You

[dalp86471676]

PS was updated and that was needed, but it did not solve the problem. With PS OK, I.m assuming that something was done to the pdf file.

Thanks again

[gener7]

Try opening the PDF this way:

1. Right-click the PDF, then choose Open with >> PhotoShop. or,
2. With PhotoShop open, drag-drop the PDF from the Finder window to the PhotoShop window.

[dalp86471676]

1. I have rt clicked the pdf in file explorer, selected open with PS, 2. dragged the pdf to an open PS. and 3. opened from PS  and each time I get the message   " Adobe PS has stopped working" CLOSE PROGRAM.