CS6 File Info opening blank on Mac 10.12.6

[AusBlackhawk]

Hello

I cannot access File Info on CS6 v13.0.64 running on my Mac OS 10.12.6 A blank page comes up and I have to force quit PS to escape. I have read that you need to clear your ancestor cache but I don't know how to do that. I have been using CS6 since 2014 so I guess my ancestor cache is huge! But it is very frustrating not being able to access my meta data!

[Akash Sharma]

Hi there, 

Sorry that Photoshop CS6 open blank on your Mac running the OS 10.12.6.

First of, Photoshop CS6 is supported on Mac OS X v10.6.8 or v10.7. Please note that Photoshop CS6 is over nine years old, and there have been eight major version releases since that. 

System requirements and compatibility: https://helpx.adobe.com//creative-suite/kb/cs6-system-requirements.html 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

To get started with other troubleshooting steps, please try checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html and let us know if that helps

Thanks, 

Akash

[Jeff Arola]

Sounds like it could be a flash player trust issue as described here, but unfortunatly the link to the solution is no longer active.

https://feedback.photoshop.com/conversations/photoshop/photoshop-empty-file-info-screen-requires-for...

If you go to

Macintosh HD/Library/Application Support/Macromedia/FlashPlayerTrust

do you see a

AdobeXMPFileInfo4.cfg file?

[Jeff Arola]

It could also be related to this about mini bridge not working?

https://blog.igment.com/2017/11/01/photoshop-empty-mini-bridge-panel-bug/