Deactivation on broken computer.

New Here ,
Feb 14, 2017 Feb 14, 2017

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Hi! I just recently installed Photoshop CS6 on my new laptop using my serial number, however it's saying it's already in use by the maximum allowed computers. Is there a way I can deactivate where the serial code is being used since it's only supposed to be used on two (not counting my old computer, but my new one and another).

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Adobe Community Professional , Feb 14, 2017 Feb 14, 2017
Use the chat option here and ask to have your activations reset:Contact Customer Care

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Adobe Community Professional ,
Feb 14, 2017 Feb 14, 2017

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Use the chat option here and ask to have your activations reset:

Contact Customer Care

chat 1.jpgchat 2.jpg

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New Here ,
May 09, 2021 May 09, 2021

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I'm afraid chat will not resolve the issue if you have a perpetual license for CS6 and Subscription for PS 2021 as I do

.  The rep was unable to understand that my email is linked to both accounts.

 

But thank you for your attempt to solve the issue.

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LEGEND ,
May 09, 2021 May 09, 2021

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You don't tell the rep anything except the serial number and that you want an activation count reset. CC is not relevant unless you confuse them with it. It may take several attempts.

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