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Default Sky replacement files disappeared?

New Here ,
Oct 27, 2020

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Hi,

 

This afternoon I was fiddling with the new sky replacement features, using the default skies. For whatever reason, I got a crash and now every time I come to use the feature I get "Could not complete your request because the file could not be found" every time I select a default sky. I've identified the folder I believe the files should be in, but they're not there. Is there any way that I can reinstall the files? I've already done a reinstall but kept my preferences - will I need to do a completely fresh install to get them back?

 

I'm able to add my own files and it works fine, but i'd like the default ones back!

defaultwzehp0mpanpu_0-1603817080523.png

Is the error I get. Thanks!

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Default Sky replacement files disappeared?

New Here ,
Oct 27, 2020

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Hi,

 

This afternoon I was fiddling with the new sky replacement features, using the default skies. For whatever reason, I got a crash and now every time I come to use the feature I get "Could not complete your request because the file could not be found" every time I select a default sky. I've identified the folder I believe the files should be in, but they're not there. Is there any way that I can reinstall the files? I've already done a reinstall but kept my preferences - will I need to do a completely fresh install to get them back?

 

I'm able to add my own files and it works fine, but i'd like the default ones back!

defaultwzehp0mpanpu_0-1603817080523.png

Is the error I get. Thanks!

TOPICS
Problem or error

Views

147

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Oct 27, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi Dan,

 

Thank you for your feedback. First of all, could you please provide some more details on how the crash happened, e.g. did it happen when you were selecting a sky preset, or when you were adjusting a slider on the sky replacement dialog? We'd really appreciate if you could let us know more about it so we could fix the crash as soon as possible.

 

Regarding the error you get after the crash, I think it is likely that your default sky presets files got damaged due to the crash. Here is a way to recover all the default sky presets for you:

Open Sky Replacement, open the sky presets view, click the small icon on the top right corner, and select "Append Default Skies...". All the default sky presets should be appended at the end of your presets list. You can now delete all the old default sky presets folders in the list. 

 

Please let us know if there is any problem.

 

Thank you again.

 

Guotong

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Oct 27, 2020 0
New Here ,
Nov 02, 2020

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same problem, did what you daid, but it still gives the same message

 

 

 

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Nov 02, 2020 0
Adobe Employee ,
Nov 03, 2020

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Sorry for the inconvenience again. Please try the following to restore your default sky presets:

1) Open Sky Replacement, multi-select all the presets and folders, and then delete them. You should see an empty view on the preset panel now. Then close Sky Replacment by clicking "OK".

2) Reopen Sky Replacement. You should see all the default sky presets shown again.

3) If this still does not work, you might have to reset your preferences, and relaunch Photoshop. Then reopen Sky Replacement. You should see all the default sky presets shown again.

 

Please let us know if this works for you. Meanwhile, we are working on the fix for this issue, and it should be available very soon.

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Nov 03, 2020 0
New Here ,
Nov 09, 2020

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I have had this same problem and I thought I would let you know that your solution works.

Thank you

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Nov 09, 2020 0