Default Sky replacement files disappeared?

New Here ,
Oct 27, 2020 Oct 27, 2020

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Hi,

 

This afternoon I was fiddling with the new sky replacement features, using the default skies. For whatever reason, I got a crash and now every time I come to use the feature I get "Could not complete your request because the file could not be found" every time I select a default sky. I've identified the folder I believe the files should be in, but they're not there. Is there any way that I can reinstall the files? I've already done a reinstall but kept my preferences - will I need to do a completely fresh install to get them back?

 

I'm able to add my own files and it works fine, but i'd like the default ones back!

defaultwzehp0mpanpu_0-1603817080523.png

Is the error I get. Thanks!

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correct answers 1 Correct Answer

Adobe Employee , Nov 03, 2020 Nov 03, 2020
Sorry for the inconvenience again. Please try the following to restore your default sky presets: 1) Open Sky Replacement, multi-select all the presets and folders, and then delete them. You should see an empty view on the preset panel now. Then close Sky Replacment by clicking "OK". 2) Reopen Sky Replacement. You should see all the default sky presets shown again. 3) If this still does not work, you might have to reset your preferences, and relaunch Photoshop. Then reopen Sky Replacement. You sh...

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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Hi Dan,

 

Thank you for your feedback. First of all, could you please provide some more details on how the crash happened, e.g. did it happen when you were selecting a sky preset, or when you were adjusting a slider on the sky replacement dialog? We'd really appreciate if you could let us know more about it so we could fix the crash as soon as possible.

 

Regarding the error you get after the crash, I think it is likely that your default sky presets files got damaged due to the crash. Here is a way to recover all the default sky presets for you:

Open Sky Replacement, open the sky presets view, click the small icon on the top right corner, and select "Append Default Skies...". All the default sky presets should be appended at the end of your presets list. You can now delete all the old default sky presets folders in the list. 

 

Please let us know if there is any problem.

 

Thank you again.

 

Guotong

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New Here ,
Nov 02, 2020 Nov 02, 2020

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same problem, did what you daid, but it still gives the same message

 

 

 

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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Sorry for the inconvenience again. Please try the following to restore your default sky presets:

1) Open Sky Replacement, multi-select all the presets and folders, and then delete them. You should see an empty view on the preset panel now. Then close Sky Replacment by clicking "OK".

2) Reopen Sky Replacement. You should see all the default sky presets shown again.

3) If this still does not work, you might have to reset your preferences, and relaunch Photoshop. Then reopen Sky Replacement. You should see all the default sky presets shown again.

 

Please let us know if this works for you. Meanwhile, we are working on the fix for this issue, and it should be available very soon.

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New Here ,
Nov 09, 2020 Nov 09, 2020

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I have had this same problem and I thought I would let you know that your solution works.

Thank you

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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This works for me also.  I had tried your previous advice of appending the presets but that didn't work.

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thank you for this solution.  It works.  

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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This works,thanks.

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Explorer ,
Feb 26, 2021 Feb 26, 2021

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Great, worked first time, thank you.

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Contributor ,
Jan 02, 2021 Jan 02, 2021

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Same here, out of thin air.

Selecting and deleting everything as suggested by @Guotong5FCA worked for me, thanks for the workaround.

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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New Here ,
Feb 02, 2021 Feb 02, 2021

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This worked for me as well. Much appreciated. Thank you. 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Thank you so much . It worked 

 

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