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eRock33
Inspiring
July 1, 2019
Answered

Drop Shadow disappears when saving to JPEG, PNG, etc

  • July 1, 2019
  • 4 replies
  • 6315 views

Trying to save a JPEG and/or PNG, but the drop shadow disappears in every saved copy. I've tried checking "Legacy Composite" under Preferences > Performance, but then the drop shadow disappears altogether.

Drop Shadow in tact, below:

Drop Shadow disappears as soon as I try to save as a JPEG, is definitely not in the JPEG or PNG file.

    This topic has been closed for replies.
    Correct answer eRock33

    On Windows 10 with CC 2019 version 20.0.5  I do not see what you see on your Mac.  With the move tool active show bounds my Text Layer Drop shadow  does not look clipped and when I flatten the Document the drop shadow does not change in appearance the image look the same as before the flatting.


    Well, I thought I had CC on auto-updates, but I guess not! Updated and the problem appears to be solved. Ugh. Thanks, all!

    4 replies

    Sebastian Bleak
    Community Expert
    Sebastian BleakCommunity Expert
    Community Expert
    July 2, 2019

    Would you be able to share the PSD with us? I'd like to try it on my end if possible.

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    eRock33Author
    Inspiring
    July 2, 2019

    I created a new file and project and am still having the same issue. How can I share that file? Screenshots below show art as it looks onscreen, drop shadow disappears as soon as I try to save as JPEG. Also, the drop shadow is getting cut off as I move the distance further from the text. I have never had an issue like this, it is driving me bonkers.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    July 2, 2019

    On Windows 10 with CC 2019 version 20.0.5  I do not see what you see on your Mac.  With the move tool active show bounds my Text Layer Drop shadow  does not look clipped and when I flatten the Document the drop shadow does not change in appearance the image look the same as before the flatting.

    JJMack
    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    July 2, 2019

    Smart Objects and groups can mess up Layer Style effects when merged, which is what happens when saving out to JPG of course.  Try adding a Copy Merged layer to the top of the stack before saving.  (Shift Ctrl Alt E)

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    eRock33Author
    Inspiring
    July 2, 2019

    Huh. There is a smart object as a clipping mask over the text, a rectangle with gradient fill. I copied the text and mask layer and merged them, and SOME of the drop shadow came through.

    If I increase the distance of the drop shadow, it comes out more like I intended, but definitely does not match what is on screen. JPEG:

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    eRock33Author
    Inspiring
    July 2, 2019

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 2, 2019

    Try moving your text layer to the top of the layer stack.

    File > SaveAs and save as a new PSD file.

    Then go to File > Export > Export As.

    Nancy O'Shea— Product User & Community Expert
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    eRock33Author
    Inspiring
    July 2, 2019

    Thanks, Nancy. Tried that but it didn't work.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 2, 2019

    Hi

    I'm not sure why it's losing the drop shadow when you save a jpeg. And it looks like the stroke on the same layer made it through?

    Try making a copy of the psd first, then merging the layers. Does the drop shadow still disappear?

    Also, it's a good habit to name your layers, so you might want to do that as well.

    ~ Jane

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      eRock33Author
      Inspiring
      July 2, 2019

      The stroke layer effect did make it through. I tried copying the PSD, and merging the layers, the drop shadow still disappears.

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