Empty file info dialog box

Community Beginner ,
Mar 07, 2021 Mar 07, 2021

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In Photoshop CS6 when I try to get File>File Info it results in a empty file info dialog box.(See attached)

1. I cannot close this box as it is not an option (the red and yellow buttons are greyed out)

2. I have to force-quit photoshop to get everything to close.

3. I'm using a Macbook Pro, 15" Late 2013

Please see attached image. Any ideas as to why this is happening and how do I fix it?

 

TIA

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Hi, try to reset your settings from preferences maybe it help you...regards

Ali Sajjad

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Legacy CS6 is unsupported. 

You didn't tell us which OS you have. But CS6 will never work on macOS Catalina or Big Sur.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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