Encrypted files will not transfer from external hard drive to new pc

[Draven0914]

Hello all

I recently got a pic built for me by my uncle and I took all my actions the .atn and all my other Photoshop file that I had stored on my old PC and put them in my external hard drive to back them up. The problem is it will not let me take them off the external hard drive now and into the new computer it keeps saying I don't have permission to do so even though I've changed the permissions already....

Can someone please help me there's no way I'll ever remember where I downloaded all these files from

[Test Screen Name]

Copy them back on the old computer. Then if that succeds use a memory stick. 

[Draven0914]

I have tried that they will not go back

[Draven0914]

Is there a way to keep them from encrypting Everytime?

[Draven0914]

I really don't want to spend all the time going back and downloading everything again that will take days

[Test Screen Name]

You need to look at the options in whatever is encrypting the files. In case you were thinking that, it won't be Photoshop. How do you know they are encrypted at all - what messages do you get?

[Draven0914]

 

 

[Draven0914]

 

[jane-e]

Are these files going from a Mac to a Windows computer?

[Draven0914]

No I took them off my old PC added them to the external hard drive to transfer them to the New PC now I can't get them off the external hard drive into the new PC

[Draven0914]

 

 

[Draven0914]

I'm not sure what this is but it shows that the only certificate for the files is from my old PC is there a way to give it a certificate from my new PC or give my new PC the certificate from the old PC and if so would this possibly fix the problem

 

[Test Screen Name]

Certificates are designed to be highly secure, and unrepeatable. If lost, the certificate and files are gone forever. However, there may be a recovery certificate on the old computer. This is something to check with the maker of your security software, we are way outside our comfort zone here and it's nothing to do with Photoshop. I suggest you go back to your original PC and copy the files to a USB key. I suggested that before, I don't see why this should take more than a few minutes (unless the original machine is dust in which case so are these files). If you turn on disk security in future be sure to read all instructions and keep any backup certificates... I've been caught that way before.

[jane-e]

These two files that start with a period were created on a Mac, is why I was asking. The Mac doesn't display them and Windows only displays them when hidden files are set to show.

[Draven0914]

When I downloaded the bundle they must have been in the zip file

[davescm]

If your files were encrypted on your old PC then you will need to decrypt them on that PC .

If you have a backup of the encryption keys then you could import that to your new PC.

Dave

[Draven0914]

Dave,

It won't even allow me to put them back on the old PC. Is the encryption key the key in the pic above, and if so how do I impressed that into the new PC?

sorry I'm really new to this and ive never had this problem until windows 10 I use to transfer my did from EHD to PC with no problems and now I got windows 10 and now this

[Draven0914]

It's just such a Hassel to have to download them all over again it will take me says to do, but if that's my only resort then that's what I'll have to do

[Draven0914]

Is this what I need to do

https://youtu.be/seq8foEVQNA

[Draven0914]

Thank you all for your help unfortunately I tried a different step and it erased the entire external drive so I lost everything anyway

[jane-e]

Ouch.