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Every tool acts like Move Tool, and latency: Intuos Pro

Forum|Forum|8 years ago
March 25, 2018
14 replies
25856 views

Critical tablet interface issue, possibly related to Windows 10 update: 3/22/2018—KB4089848.

Windows 10, HP Phoenix 850qe, Intel i7-4790K

Photoshop CC + Intuos Pro

1. EVERY TOOL acts like the Move Tool...at first. Tools can be “coaxed” into functioning correctly, but only AFTER they have moved the entire layer. Additionally, the Hand Tool shortcut <spacebar + click/touch> constrains movement to 90 degree axes (left/right/up/down), before ““releasing” and dragging freely.

Example: With Brush Tool selected, touching the pen to the tablet and dragging it will not draw. Rather, it drags the layer on a 90 degree axis (i.e., up/down/left/right) before “releasing” and dragging freely in any direction. Then, tapping the pen rapidly while dragging slightly will sometimes force the tool to function correctly...only until the pen lifts.

2. Simultaneously, Intuos Pro latency is greatly increased -- slow even when wired, too slow for Bluetooth. This, after a cold boot and only Photoshop running.

Remedies tried...in various sequences, repeated without success:

• deleted & re-paired Bluetooth connections.

• reset to Default Preferences: Photoshop CC & Wacom Intuos Pro.

• rolled back Windows 10 update: 3/22/2018—KB4089848.

• reinstalled Wacom driver 3/15/2018 - 6.3.29-4.

• rolled back Wacom driver to 2/22/2018 - 6.3.28-3.

No clues in this typical screenshot. Here the Patch Tool is selected, but this “Move Tool” anomaly affects all tools. I’m completely adrift and work has stopped.

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, better than a workaround, here is the Microsoft update that cures the scroll issue: Cannot paint with stylus when zoomed in on image | Windows 10

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bbb10023591

Participating Frequently

what if you have a surface pro and use the surface pen ? Is there a way to not use windows ink ?

S

styloplumeAuthor

Inspiring

Respectfully, the most concise answers to your question are here.

As long as your OS is prevented from (automatically) downloading Windows 10 update 3/22/2018—KB4089848, you should be o.k.

Good luck.

JJMack

Community Expert

It also may have to do with how you have your Windows system configured. I have that update installed and have no problems using my wacom Pen or My Surface Pro 3 Pen. However I also disable some Windows item using Windows Control Panel Pen and touch.

JJMack

S

styloplumeAuthor

Inspiring

Wacom Tablets vs. Windows update.

Critical Interface Issue: definition & work-arounds --

Windows 10’s most recent (and mandatory) update is incompatible with Wacom’s current Windows driver. Used together, the tablet’s pen will not function correctly (described in first post).

The (2) conflicts --

3/15/2018: Wacom driver < WacomTablet_6.3.29-4 >

3/22/2018: MS Win 10 update < v.1709 KB4089848 >

(2) Emergency Work-arounds --

1. In Wacom Tablet Properties, deselect Windows Ink (see screenshot). Result: Pen pressure sensitivity is disabled, other functionalities restored -- perhaps enough to finish emergency work.

2. For the desperate and experienced, full functionality should be achievable by interrupting Windows 10’s Automatic Update Service. Technically a hack, perform this at your own risk. However, it's probably our only tool to continue working during this emergency! The steps are few:

a) Google this: stop windows update service Windows 10.

b) Perform the 3-4 steps required to disable Win 10 update.

c) Roll back Windows update from current to previous, i.e.: FROM 3/22/2018-KB4089848, TO 03/13/2018—KB4088776. (Note: This could render Adobe Flash temporarily vulnerable due to its same-date update, 03/13/2018.)

Voilà! Previous pen & tool functionality should be restored. If not, reinstall Wacom’s driver 6.3.29-4. This band-aid remedy should hold until Windows is updated.

Note: If rolling back Win 10 update (from 3/22 to 3/13/2018) causes the Windows Update Service to reactivate, an unlikely outcome...repeat each step, but disconnect from the internet after Step (b). Then, after rolling back the update in Step (c), a repeat of the “anti-update” procedure should keep Windows separated from the MotherShip long enough to preserve this “fix.”

This has put me temporarily back on the rails. Adobe isn’t the culprit. If this affects you, DO WRITE NOW to Microsoft and Wacom. Thanks for excellent replies.

E

exploding_bunni

Participating Frequently

here's a link that shows how to bypasses windows ink. it's what i used and it was very helpful. it turns off windows ink and keeps pressure sensitivity Wacom Tablet:- How to disable Windows Ink & Keep Pressure Sensitivity in Adobe Photoshop. | Sweet Drawing Blog

ANevskiy

Participant

Yessssssssssss!!!

PS CC2018, Huion 1060Plus.

danieli8516975

Participant

I'm getting this issue too. I'm on PS CC 2017, and on this particular build KB4089848 I get the exact mentioned issue. I'm going to update CC (which I'm surprised I haven't yet) and see if that gets me anywhere... because my current fix is to uninstall the update, which is super inconvenient, as it will want to reinstall the bugged build on restart.

I've noticed the exact issue is to do with a strange interaction with scrolling, that (I think) is supposed to disappear when using photoshop i.e. when you scroll through a page (with the pen) without using the scroll bar, by clicking down and dragging. I think what happens is the tablet/pen see's "oh this is a scrollable section" and it overrides the brush tool. How I've noticed it? I can't scroll on the previous build on this chrome screen; however, in photoshop layers panel (with lots of layers on), instead of picking a layer and moving it when I click down and drag, it scrolls through the layers.
How annoying...

Anyway, that's my theory. Incredibly frustrating. Literally had work I had to do that I ended up spending hours on trying to find out how to fix this issue.

edit: PS update didn't do anything
edit: Old Wacom Driver, doesn't do anything

sashod55313476

Participant

It's because of the Windows ink option being turned on. If you turn it off it should work but you lose pen sensitivity. Go to C:\Users\(whatever user)\AppData\Roaming\Adobe\Adobe Photoshop CC 2015.5 (or whatever )\Adobe Photoshop CC 2015.5 Settings (or whatever) . Create a text file and name it PSUSerConfig. Inside you input :

# Use WinTab

UseSystemStylus 0

Now it should all work well. Still you lose tilt tho...

danieli8516975

Participant

I've seen this workaround, and yes it does work! Though I sort of need those features for my work in particular as I do mostly illustration. I've just gone and disabled this update till Wacom or Windows figure out a workaround. But it's likely if those don't come about I may have to use your suggested option

JJMack

Community Expert

Post your Photoshop menu Help>system Info so we get some idea as to which cc version you are using and how your software's and hardware is configured. Old Wacom Intuos Pro do not use Bluetooth uses its own wireless dongle Newer Intuos Pro use Bluetooth. Wired would be best. I have an old Intuos Pro use it wired and use Wintab API for Photoshop and Microsoft INK api for all other applications. My Driver is old but I have no problems so I do not update it. Windows 10 CS6 CC 2014 and CC 2018 19.1.2