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Face detection doesn't work

New Here ,
May 16, 2018

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The face detection doesn't work anymore. It says no gpu options available with photoshop standard. How to fix this problem?

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Face detection doesn't work

New Here ,
May 16, 2018

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The face detection doesn't work anymore. It says no gpu options available with photoshop standard. How to fix this problem?

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May 16, 2018 0
Adobe Community Professional ,
May 16, 2018

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It sounds like Photoshop is having trouble with your GPU.

Are you able to go to Preferences Performance and check "Use Graphics Processor" ?  If you can, you will need to restart Photoshop after doing so

Dave

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May 16, 2018 1
New Here ,
May 17, 2018

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ps.PNG

I can't check the box

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May 17, 2018 0
Adobe Community Professional ,
May 17, 2018

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Hi

Can you do two things.

1. Confirm what GPU you are using

2. Go to Photoshop Help >System info and click copy. Then paste the info here. It may help us to see why you are having GPU issues

Dave

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May 17, 2018 1
Adobe Community Professional ,
May 17, 2018

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May 17, 2018 1
Adobe Community Professional ,
May 17, 2018

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marijat21115612  wrote

ps.PNG

I can't check the box

I don't remember ever seeing Photoshop 'Standard' on the Preferences Performance tab.   Can you confirm what Photoshop version and Operating system you are using?   Can you also tell us the make and model of the computer you are using?

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May 17, 2018 2
New Here ,
May 17, 2018

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This is the gpu that i am using

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

Number of Launches: 260

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 1995 MHz

Built-in memory: 4006 MB

Free memory: 1805 MB

Memory available to Photoshop: 3158 MB

Memory used by Photoshop: 68 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=768, right=1366

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1594

clgpu[0].CLName="Intel(R) HD Graphics 5500"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="20.19.15.4531"

License Type: Perpetual

Serial number: XXXX-XXXX-XXXX-XXXX-XXXX

GUIDBucket:

  bucket: undefined

  test: undefined

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\DELL\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 269,1G, 186,4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

   BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

   boost_date_time.dll   photoshopdva   10.0.0  

   boost_signals.dll   photoshopdva   10.0.0  

   boost_system.dll   photoshopdva   10.0.0  

   boost_threads.dll   photoshopdva   10.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   10.0.0  

   dvacore.dll   photoshopdva   10.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   10.0.0  

   dvamediatypes.dll   photoshopdva   10.0.0  

   dvametadata.dll   photoshopdva   10.0.0  

   dvametadataapi.dll   photoshopdva   10.0.0  

   dvametadataui.dll   photoshopdva   10.0.0  

   dvaplayer.dll   photoshopdva   10.0.0  

   dvatransport.dll   photoshopdva   10.0.0  

   dvaui.dll   photoshopdva   10.0.0  

   dvaunittesting.dll   photoshopdva   10.0.0  

   dynamiclink.dll   photoshopdva   10.0.0  

   ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.11  

   JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.60.45263  

   mediacoreif.dll   photoshopdva   10.0.0  

   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  

   Plugin.dll   Adobe Photoshop CC 2017   18.1.1  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

   PSArt.dll   Adobe Photoshop CC 2017   18.1.1  

   PSViews.dll   Adobe Photoshop CC 2017   18.1.1  

   SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

   SVGRE.dll   SVGRE   79.579975   79.579975

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   Accented Edges 18.1.1 - from the file “Filter Gallery”

   Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

   Angled Strokes 18.1.1 - from the file “Filter Gallery”

   Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

   Bas Relief 18.1.1 - from the file “Filter Gallery”

   BMP 18.1.1 - from the file “Standard MultiPlugin”

   Camera Raw 9.12.1 - from the file “Camera Raw”

   Camera Raw Filter 9.12.1 - from the file “Camera Raw”

   Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

   Charcoal 18.1.1 - from the file “Filter Gallery”

   Chrome 18.1.1 - from the file “Filter Gallery”

   Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

   Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

   Colored Pencil 18.1.1 - from the file “Filter Gallery”

   CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

   Conté Crayon 18.1.1 - from the file “Filter Gallery”

   Craquelure 18.1.1 - from the file “Filter Gallery”

   Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

   Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

   Crosshatch 18.1.1 - from the file “Filter Gallery”

   Crystallize 18.1.1 - from the file “Standard MultiPlugin”

   Cutout 18.1.1 - from the file “Filter Gallery”

   Dark Strokes 18.1.1 - from the file “Filter Gallery”

   De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

   Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

   Diffuse Glow 18.1.1 - from the file “Filter Gallery”

   Displace 18.1.1 - from the file “Standard MultiPlugin”

   Dry Brush 18.1.1 - from the file “Filter Gallery”

   Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

   Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Extrude 18.1.1 - from the file “Standard MultiPlugin”

   FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

   Fibers 18.1.1 - from the file “Standard MultiPlugin”

   Film Grain 18.1.1 - from the file “Filter Gallery”

   Filter Gallery 18.1.1 - from the file “Filter Gallery”

   Fresco 18.1.1 - from the file “Filter Gallery”

   Glass 18.1.1 - from the file “Filter Gallery”

   Glowing Edges 18.1.1 - from the file “Filter Gallery”

   Grain 18.1.1 - from the file “Filter Gallery”

   Graphic Pen 18.1.1 - from the file “Filter Gallery”

   Halftone Pattern 18.1.1 - from the file “Filter Gallery”

   HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

   HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

   IFF Format 18.1.1 - from the file “Standard MultiPlugin”

   Ink Outlines 18.1.1 - from the file “Filter Gallery”

   JPEG 2000 18.1.1 - from the file “JPEG2000”

   Lens Blur 18.1.1 - from the file “Lens Blur”

   Lens Correction 18.1.1 - from the file “Lens Correction”

   Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

   Liquify 18.1.1 - from the file “Liquify”

   Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

   Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

   MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

   Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

   Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

   Neon Glow 18.1.1 - from the file “Filter Gallery”

   Note Paper 18.1.1 - from the file “Filter Gallery”

   NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

   Ocean Ripple 18.1.1 - from the file “Filter Gallery”

   OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

   Paint Daubs 18.1.1 - from the file “Filter Gallery”

   Palette Knife 18.1.1 - from the file “Filter Gallery”

   Patchwork 18.1.1 - from the file “Filter Gallery”

   Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

   PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

   Photocopy 18.1.1 - from the file “Filter Gallery”

   Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

   Photoshop Touch 14.0 - from the file “PSDX”

   Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

   Pinch 18.1.1 - from the file “Standard MultiPlugin”

   Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

   Plaster 18.1.1 - from the file “Filter Gallery”

   Plastic Wrap 18.1.1 - from the file “Filter Gallery”

   PNG 18.1.1 - from the file “Standard MultiPlugin”

   Pointillize 18.1.1 - from the file “Standard MultiPlugin”

   Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

   Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

   Poster Edges 18.1.1 - from the file “Filter Gallery”

   Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

   Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

   Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

   Reticulation 18.1.1 - from the file “Filter Gallery”

   Ripple 18.1.1 - from the file “Standard MultiPlugin”

   Rough Pastels 18.1.1 - from the file “Filter Gallery”

   Save for Web 18.1.1 - from the file “Save for Web”

   ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

   Shake Reduction 18.1.1 - from the file “Shake Reduction”

   Shear 18.1.1 - from the file “Standard MultiPlugin”

   Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

   Smudge Stick 18.1.1 - from the file “Filter Gallery”

   Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

   Spaces 18.1.1 - from the file “Spaces”

   Spatter 18.1.1 - from the file “Filter Gallery”

   Spherize 18.1.1 - from the file “Standard MultiPlugin”

   Sponge 18.1.1 - from the file “Filter Gallery”

   Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

   Stained Glass 18.1.1 - from the file “Filter Gallery”

   Stamp 18.1.1 - from the file “Filter Gallery”

   Sumi-e 18.1.1 - from the file “Filter Gallery”

   Targa 18.1.1 - from the file “Standard MultiPlugin”

   Texturizer 18.1.1 - from the file “Filter Gallery”

   Tiles 18.1.1 - from the file “Standard MultiPlugin”

   Torn Edges 18.1.1 - from the file “Filter Gallery”

   Twirl 18.1.1 - from the file “Standard MultiPlugin”

   Underpainting 18.1.1 - from the file “Filter Gallery”

   Vanishing Point 18.1.1 - from the file “VanishingPoint”

   Water Paper 18.1.1 - from the file “Filter Gallery”

   Watercolor 18.1.1 - from the file “Filter Gallery”

   Wave 18.1.1 - from the file “Standard MultiPlugin”

   WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

   Wind 18.1.1 - from the file “Standard MultiPlugin”

   Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

   ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins:

   3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Dicom 18.1.1 - from the file “Dicom”

   Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

   Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

   Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

   Libraries  2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Device Preview  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   com.adobe.preview.loader  1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

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May 17, 2018 0
Adobe Community Professional ,
May 18, 2018

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Hi

Looks like you are using a non genuine version of Photoshop, there is no perpetual license for Photoshop CC, Photoshop CC is on Subscription only.

License Type: Perpetual

Serial number: XXXX-XXXX-XXXX-XXXX-XXXX

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May 18, 2018 1
New Here ,
May 18, 2018

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I was using that version and before but it was working perfectly.

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May 18, 2018 0
Adobe Community Professional ,
May 18, 2018

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Sorry but we are not going to try and investigate and repair unlicensed software which could have many things wrong with it (including potential malware).

Dave

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May 18, 2018 1
Adobe Community Professional ,
May 18, 2018

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You get what you paid for but you haven't paid for it, so you get a broken Photoshop and more than likely a multitude of viruses and malware on your PC enjoy

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May 18, 2018 0
New Here ,
Sep 29, 2020

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Hi! Today morning I update my photoshop to the latest version in cc (yes, I have a license) and I discover exactly same problem: face detection doesn't work anymore and I can't check the box "Use Graphics Processor". Before update everything was good. Is there any solution to this problem?

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Sep 29, 2020 0