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StrongBeaver
StrongBeaver
Legend
May 31, 2017
Répondu

File > Open Crashes Photoshop ?

Hi, I've been experiencing an issue whereas I can't open a file (File > Open) I was hoping uninstalling and re-installing Photoshop would solve this problem; unfortunately, no.  Anyone else experience this problem ?

    Ce sujet a été fermé aux réponses.
    Meilleure réponse par StrongBeaver

    A third party desktop organization program called Bins; was the cause. I would suggest if you experience this problem to uninstall Bins and cease to use it.  It was great when it was being developed under Windows8 but as of Windows10 (1703 / Creators Edition) and prior developed is more or less dead.

    7 commentaires

    G
    GerardJPrins
    Participant
    December 21, 2021

    From one day to another, PS crashes when opening JPG or TIFF files.
    It opens PSD just fine.
    No canges to the systema, just a  [inappropriate language removed by moderator] PS update.
    A.N.N.O.Y.I.N.G

     

    C
    ChillmanChuck73
    Participant
    May 22, 2020

    It seemed to be a Team Viewer issue for me.  I just closed the TV app and it started working again. Not a fan of installing updates.  Adobe should be more proactive on sending out possible issues with third party software that uses graphics card processing.  I had this problem with all three programs I updated.  Premiere Pro, Illustrator, and Photoshop.

    judithk36160631
    judithk36160631
    Participant
    October 6, 2017

    Hi

    About two months ago, something apparently happenend that now makes my Photoshop CC 2017 crash every time I try to open a file.

    I can create and save new files, it crashes completely as soon as I select a file and click "Open".

    I tried the usual methods to improve performance, but with no effect.

    I tried de- and reinstalling Photoshop, but with no effect. I even tried to install an older version of Photoshop, but same problem.

    My Windows is up to date, and there is enough disk space.

    I don't have any issues with other CC apps like Bridge or Lightroom.

    As I haven't used Photoshop a lot in the past months (and after it started crashing just to troubleshoot) I really can't tell what might have happened/what I might have done to cause the issue.

    I don't have a program called Bins. :/

    judithk36160631
    judithk36160631
    Participant
    October 7, 2017

    I was able to solve my problem!

    For me it apparently was a driver issue. I found out by mistake when I opened a PSD-file (which I apparently never did before) and had no problems. Opening a jpg again resulted in an instant crash.

    So I identified my graphics processor and downloaded the driver directly from their website. Boom - working.

    kittyw96645481
    kittyw96645481
    Inspiring
    September 5, 2017

    I don't have Bins on my computer. Photoshop is functioning, but I had to deny a setting. Now, it's Muse giving me serious trouble. I could upload the complete site correctly in BC, but it doesn't upload the corrected, updated files on the host server. Even after deleting the files off the server, and reloading all of them. Get that awful message, "Some files..." However, I did make the change suggested in the AppPref.html file. Still -- it doesn't load. I'm beating my head. And I'd just updated Muse to the latest, too.

    StrongBeaver
    StrongBeaverAuteur
    Legend
    September 10, 2017

    What do you mean, you could upload the compete site correctly in BC ? What setting did you have to deny ?

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    June 1, 2017

    User here do not work for Adobe. If you want to deal with Adobe support use their chat, or call them or submit a bug report on Adobe feedback site. Photoshop Family Customer Community

    Do you install third party addons and plug-ins.  Try running Photoshop without then see if tour Preferences still become corrupt.

    JJMack
    StrongBeaver
    StrongBeaverAuteurRéponse
    Legend
    June 2, 2017

    A third party desktop organization program called Bins; was the cause. I would suggest if you experience this problem to uninstall Bins and cease to use it.  It was great when it was being developed under Windows8 but as of Windows10 (1703 / Creators Edition) and prior developed is more or less dead.

    kittyw96645481
    kittyw96645481
    Inspiring
    August 1, 2017

    And if you don't have or use Bins? I'm on windows7 and since the latest update, I can't open files in PS.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 31, 2017

    Did you look are these threads.

    https://forums.adobe.com/search.jspa?q=Adobe+Spaces+Helper.exe&place=%2Fplaces%2F1413024

    Photoshop CC 2017 crash when try to print  looks promising

    this one also seems to show its preferences related

    Re: libcef.dll error fix?

    JJMack
    StrongBeaver
    StrongBeaverAuteur
    Legend
    June 1, 2017

    It worked a few times, back to the same problem.

    StrongBeaver
    StrongBeaverAuteur
    Legend
    June 1, 2017

    The problem is related to settings.  Regardless how many times I delete my settings it doesn't work.  I think I may know how I caused it not to work but without getting it working again; I'll never know

    I really can't take this frustration; could I please speak with someone at Adobe to make arrangements ?

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    May 31, 2017

    What is crashing what does the crash report show is the failing module?

    Supply pertinent information for quicker answers

    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    • Adobe product and version number
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    • Photoshop System Info
    • System Crash report etc
    JJMack
    StrongBeaver
    StrongBeaverAuteur
    Legend
    May 31, 2017

    I can mark off with confidence hardware is not the problem.  To produce the error, I simply open Photoshop(2017.1.1 20170425.r.252) on Windows (1703) followed by

    File > Open.

    Event logs point too; As well I found this thread but none of the suggestions for my situation helped.

    Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58fefe7b

    Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5

    Exception code: 0xc0000005

    Fault offset: 0x000000000018b0a6

    Faulting process id: 0x90b8

    Faulting application start time: 0x01d2da58bd8fa3db

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

    Report Id: 7c1271bc-871d-4059-8f17-c18f4573d1fb

    Faulting package full name:

    Faulting package-relative application ID:

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