File>Open> Greyed out for JPEG files in Photoshop

New Here ,
Apr 11, 2021 Apr 11, 2021

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When I go to file, open there are some files that are greyed out.

Only some but not all.

 

What is up with those files?Screen Shot 2021-04-11 at 8.47.56 AM.png

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there,

 

Sorry that some of the JPEG files in the File> Open menu in Photoshop are grayed out. 

 

Please share the version of Photoshop along with macOS version. 

 

It seems that the Jpeg files are corrupt. Are you able to drag and drop images from that folder in Finder to Photoshop?

 

Thanks,

Akash

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Hello.
Thank you for replying.

The files CAN be opened in Photoshop.
I Can click on them, then right click and click on Open with photoshop.

Yes I CAN drag and drop the files into photoshop and they open.

I have Adobe Photoshop 2021
OS is Mojave

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks,

Akash

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