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A
Anonymous
March 22, 2021
Answered

Fix for Photoshop issues with SentinelOne

  • March 22, 2021
  • 1 reply
  • 4055 views

I was reading over a thread from back in February about SentinelOne, found here: https://community.adobe.com/t5/photoshop/photoshop-22-2-on-windows-10-is-running-slow-with-sentinelone-update/m-p/11856952#M516034

 

In the thread, people mentioned that an exception was able to be made to allow the applications to run properly. I was wondering if anyone knew what those exceptions were. I saw some mentioned of the cryptojacking security but wasn't sure if there were other things used. The SentinelOne library doesn't have preset entries for Adobe yet so I'm assuming Adobe and SentinelOne haven't talked about issues yet. 🙂

 

Note: We confirmed the issue was SentinelOne by removing it and testing. However, I can't just keep SentinelOne off of the machine so I will need some sort of fix.

This topic has been closed for replies.
Correct answer Egency

We have just received an incident from a user with Photoshop regarding the performance.

After the installation of the sentinelone agent, Photoshop had gotten a lot slower.

 

We have excluded the "C:\Program files (x86)\Adobe" path with subfolders & performance focus extended, and this had improved the performance by a little bit.

 

After further checking, we have found a few more paths that were in use by Photoshop. After excluding these aswell, the performance went back to normal.

 

In total we had 6 possible paths, Photoshop preference file functions, names, locations (adobe.com)

But when we checked on the customer's pc, only 4 of them were in use. I've attached a screenshot of all the path exlusions we have made.

 

The link for preference file has listed 6 different paths, these are as following:

Users/[user name]/Library/Preferences/

Users/[user name]/Library/Application

C:\Program Files\Adobe\

C:\Program Files (x86)\Adobe

Applications/Adobe Photoshop

Users\[user name]\AppData\Roaming\Adobe

1 reply

E
EgencyCorrect answer
Participant
March 23, 2021

We have just received an incident from a user with Photoshop regarding the performance.

After the installation of the sentinelone agent, Photoshop had gotten a lot slower.

 

We have excluded the "C:\Program files (x86)\Adobe" path with subfolders & performance focus extended, and this had improved the performance by a little bit.

 

After further checking, we have found a few more paths that were in use by Photoshop. After excluding these aswell, the performance went back to normal.

 

In total we had 6 possible paths, Photoshop preference file functions, names, locations (adobe.com)

But when we checked on the customer's pc, only 4 of them were in use. I've attached a screenshot of all the path exlusions we have made.

 

The link for preference file has listed 6 different paths, these are as following:

Users/[user name]/Library/Preferences/

Users/[user name]/Library/Application

C:\Program Files\Adobe\

C:\Program Files (x86)\Adobe

Applications/Adobe Photoshop

Users\[user name]\AppData\Roaming\Adobe

    A
    Anonymous
    March 23, 2021

    Thank you! I will work on getting this implemented and see how it works for me. We haven't had many customers say much but this location seems to be the unlucky one.

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