Freezing / stalling while painting

Forum|Forum|7 years ago
May 19, 2018
2 replies
4274 views

i just purchased and installed the latest version of photoshop cc

painting on it for the first time, it freezes while im painting , like every 5 minutes it will just stop working cant do anything and then after a while it comes back working again... this is frustrating i cant paint like this.

wondering what the issue is? is it windows ink that is still a problem?

This topic has been closed for replies.

ETUDAuthor

Known Participant

i tried tweeking the cache , and all those kinds of thing, i lessened the history states, i made the auto save longer apart, none of it made any difference

JJMack

Community Expert

Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Does your machine meet Photoshop's system requitements. Are you using a Mouse or Pen Painting. A PC or a Mac etc....

JJMack

ETUDAuthor

Known Participant

i have the Alienware 17 R4 17.3 laptop, i work with an intuos manga board , and adobe photoshop CC 2018

my alienware has

16GB RAM

NVIDIA® GeForce® GTX 1070 8GB Graphics

i dont know what the version number is?

there is no error messages and there is no brush lag, it all works amazingly until seems to pause every 5 minutes, i cant screen shot it because it would just look like an image anyway? im drawing then it all freezes i cant click anything, sit there for about a minute then everything rolls again

JJMack

Community Expert

My Machine Configured for Wintab use with Photoshop. Windows Photoshop and Wacom settings.... New versions of Photoshop can use windows INK or Wintab APIs Old Photoshop versions CS6 and older only use WinTab API.

Windows settings system About version 1803