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Getting program error while using Photoshop 2021

New Here ,
Nov 10, 2020 Nov 10, 2020

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cannot open any files and even cannot quit the programme

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correct answers 1 Correct answer

Community Expert , Jan 19, 2021 Jan 19, 2021

Hello, affected users might want to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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Adobe
Nov 10, 2020 Nov 10, 2020

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Hi there,

 

Sorry to hear that you're getting a program error while using Photoshop.

 

This is a known issue with Photoshop version 22.0 and our engineers are working towards a fix. In the meanwhile, would you mind checking the workaround mentioned in this article https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles and let us know if that helps?

 

Thanks,

Akash

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Community Expert ,
Jan 19, 2021 Jan 19, 2021

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Hello, affected users might want to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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