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P
PediatricOphthalmologist
Inspiring
April 18, 2021
Answered

Graphics card no longer recognized

  • April 18, 2021
  • 4 replies
  • 2251 views

Photoshop (and Lightroom Classic) has been recognizing and utilizing my NVIDIA GeForce RTX 2070 Super with 8 Gb RAM (Windows 10 PC; current with MS updates) until a Ps update a few days ago.  When I go to Preferences-->Performance, it reports "Unknown GPU (UNKNOWN)", so I can't even update the Performance Preferences. LrC still recongizes the card, but but Ps will not.

 

I saw there was one similar post April 14 but no good soloution; anyone else out there have this happen (or have a solution; I would prefer to avoid the uninstall/reinstall dance)?  Is this something that is likely to be fixed in the next update?

This topic has been closed for replies.
Correct answer davescm

Dave:

Yes, there is an integrated GPU.  Does your latest reply imply that the on-board GPU should be disabled somehow?  It was always "un-deactivated" when Ps was working fine using the NVIDIA GPU via PCIe.

 

SR


Hi

See section 7 here https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

4 replies

gener7
Community Expert
gener7Community Expert
Community Expert
April 28, 2021

The latest Photoshop update v22.3.1 has been doing this to many video cards on Windows 10.

See this thread for the discussion and ideas on how to remedy it.

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc?page=1

 

My fix was to roll back to 23.0

J
João Pedro5EDB
Participant
April 28, 2021

Hi

 

I'm running on an GTX1050ti and tryed everything mentioned on this topic but nothing seemed to solve my problem.

Adobe I hope you read this - please fix this problem asap.

A
ARCC5
Participating Frequently
April 19, 2021

Hallo, seit dem letzten PH update auf 22.3.1 unterstützt PH nicht mehr die GPU AMD Radeon RX 5700 XT . AMD Treiber sind aktuell 21.3.2. Die alte Version PH 22.3.0 untzerstützt die GPU fehlerfrei. Version 22.3.1 nicht.

ich habe 22.3.1 wird entfertnt und verwende wieder die alte Version 22.3.0. dann geht es wieder.

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 18, 2021

Hi

I have a similar card (an NVidia RTX2080ti), which is recognised in the current version of Photoshop V22.3.1 and works without issue.   I use NVidia's Studio driver 461.92.

You may want to try that driver. If you do, install the driver only and not the GeForce Experience rubbish that comes as an option. Also take the Advanced options in the NVidia installer and check "Clean Install. That will ensure that any remnants of the previous driver are overwritten.

https://www.nvidia.co.uk/Download/Find.aspx

 

Dave

    P
    PediatricOphthalmologistAuthor
    Inspiring
    April 19, 2021

    Many thanks for the quick reply with excellent suggestions (all of which I followed), but Ps still does not recognize the NVIDIA GeForce 2070 Super.  Judging from the several other posts with similar issues, it looks like this will have to be addressed with an Ps update, I hope sooner rather than later.

     

    Thanks again.

     

    SR

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 19, 2021

    If you have tried the above and do not have a second GPU installed such as is integrated GPU that could be conflicting then I would raise the issue at the link below which is monitored by Adobe developers.


    https://feedback.photoshop.com/photoshop_family

     

    Dave

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