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MankoTed
Participant
May 8, 2017
Answered

Graphics driver issue-tried all the steps

  • May 8, 2017
  • 2 replies
  • 2128 views

I'm using Adobe CC 2017.1 .1 and I have a new system using a video card that is AMD Radeon R7 450.  Photoshop does not detect the GPU and using the application is very difficult since it's so slow. I can however, start LightRoom and it detects the video card and it works great.  I've updated Windows 10 and AMD drivers, even using older drivers to see if that will work. I just uninstalled and reinstalled Photoshop which didn't work either.

Can someone shed some light on this?

Thank you so much!

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Sorry, I should have mentioned... this is a new Dell 7050 with the extra video card and 32Gb RAM.  I am using (1) 28" 4k monitor with the card and (2) 24" monitors using the onboard video (Intel HD Graphics 630)


    Its more related to the way you setup switchable graphics and set the better of the two cards as your primary video card.

    See Solve the issue where Photoshop CC 2015 crashes on launch and displays kernelbase.dll error as the erring module in the …

    ~Akash

    2 replies

    R
    RCPAQAP
    Participant
    July 18, 2017

    Hi MankoTed,

    I am looking at that same system for one of our users, who was having GPU issues when using inDesign.

    Were you able to get the system working using the Switchable Graphics settings mentioned in Akash's post?

    It's either the 7050, or spend an extra grand for a Precision workstation.

    Akash Sharma
    Akash Sharma
    Legend
    May 8, 2017

    Hi MankoTed,

    Please check out the steps mentioned in this article Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues and add "Sniffer.exe" to your GPU 3D settings as an exception.

    Let us know if that helps.

    Thanks,

    Akash

    M
    MankoTedAuthor
    Participant
    May 8, 2017

    It doesn't...  The Radeon card uses this program now for configuration:

    I don't see any way to add 'sniffer.exe" to my GPU 3D settings as an exception.

    I've already gone through the steps in the troubleshooting guide.

    No luck.

    M
    MankoTedAuthor
    Participant
    May 8, 2017

    Sorry, I should have mentioned... this is a new Dell 7050 with the extra video card and 32Gb RAM.  I am using (1) 28" 4k monitor with the card and (2) 24" monitors using the onboard video (Intel HD Graphics 630)

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