Graphics processor not detected in the latest version of Photoshop 2020 on Windows

[iralphyboy]

Hello, I have both Adobe Photoshop Version: 20.0.10 and the latest version 

The latest version refuses to detect my graphics card. attached the two views, latest drivers downloaded, any ideas?

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. We currently have an ongoing issue in Photoshop where the application is not able to detect some older graphics cards. Our developers are investigating the issue and working on a fix.

Please check: https://feedback.photoshop.com/conversations/photoshop/photoshop-212-not-detecting-older-gpus/5f5f46...

You can add your vote to the thread and follow it for information on updates related to the issue.

You can try the steps suggested in the link below to check if it helps: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Regards,

Nikunj

[iralphyboy]

Thankyou for getting back to me, lets hope its resolved really soon as I miss the options available when not recognised. 

regards

Ralph..

[state_it]

I can't work out how the children developing Adobe products are able to come up with such strong and compelling products and yet still not get the software to recognise, or be able to use, a GTX960 which is perfectly fine to be able to render tasks with other graphics programmes...

[Semaphoric]

Until this is fixed, the best way to deal with it is to use the Creative Cloud desktop app and uninstall the latest version, and look in the menu for "Other Versions", and choose 21.1.3

[iralphyboy]

Thankyou, Ive already done this.. 

[Scott Getz Projects]

any updates on this?  PS 21.1.3 is no longer available on CC but issue persists...

[TaylorKim]

Yes. I spent forever troubleshooting on other forms & listening to devs but this works & is the easiest / simplest solution.

Thanks you.