Gray Box when exporting

Dec 26, 2020

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When I am trying to export a psd file to jpg, a gray box appears over the edit, and I am not sure why. I tried another psd file, and the problem is not there. 

Screen Shot 2020-12-26 at 2.00.22 PM.png

attached is a screenshot of it. Any help would be appreciated. 

Could you please post a screen shot or describe in more detail how you are exporting out the images. "Save As", "Export As", etc…

 

We have seen similar issues in the forums involving "Export As". A possible workaround is to flatten your file before exporting. But of course be careful not to save your file after this or you will lose all of your layers.

 

One option would be to duplicate your image before flattening.

 

Another option would be to make a flattened copy of all of your layers within your document. Start by selecting your topmost layer and either…

  1. Hold down the Alt or Option key while selecting the Merge Visible option from the Layer menu
  2. Keyboard shortcut...
    Mac: Command + Option + Shift + E
    Windows: Control + Alt + Shift + E
TOPICS
Import and export, Mac, Problem or error

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Gray Box when exporting

Dec 26, 2020

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When I am trying to export a psd file to jpg, a gray box appears over the edit, and I am not sure why. I tried another psd file, and the problem is not there. 

Screen Shot 2020-12-26 at 2.00.22 PM.png

attached is a screenshot of it. Any help would be appreciated. 

Could you please post a screen shot or describe in more detail how you are exporting out the images. "Save As", "Export As", etc…

 

We have seen similar issues in the forums involving "Export As". A possible workaround is to flatten your file before exporting. But of course be careful not to save your file after this or you will lose all of your layers.

 

One option would be to duplicate your image before flattening.

 

Another option would be to make a flattened copy of all of your layers within your document. Start by selecting your topmost layer and either…

  1. Hold down the Alt or Option key while selecting the Merge Visible option from the Layer menu
  2. Keyboard shortcut...
    Mac: Command + Option + Shift + E
    Windows: Control + Alt + Shift + E
TOPICS
Import and export, Mac, Problem or error

Views

58

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Dec 26, 2020 0
Dec 26, 2020

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Could you please post a screen shot or describe in more detail how you are exporting out the images. "Save As", "Export As", etc…

 

We have seen similar issues in the forums involving "Export As". A possible workaround is to flatten your file before exporting. But of course be careful not to save your file after this or you will lose all of your layers.

 

One option would be to duplicate your image before flattening.

 

Another option would be to make a flattened copy of all of your layers within your document. Start by selecting your topmost layer and either…

  1. Hold down the Alt or Option key while selecting the Merge Visible option from the Layer menu
  2. Keyboard shortcut...
    Mac: Command + Option + Shift + E
    Windows: Control + Alt + Shift + E

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Dec 26, 2020 2
Dec 26, 2020

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Merging all layers using Command + option + shift + E worked after hiding the previous layers and leaving that new layer on top. Thank you!

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Dec 26, 2020 2
Dec 26, 2020

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Excellent. Happy it helps. Thank you.

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Dec 26, 2020 1
Jan 11, 2021

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Thanks for the solution!

I've had almost the same problem, and this fixed it! Thank you for that!

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Jan 11, 2021 1