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Help - does anyone know why when I launch Photoshop it just comes up with a blank screen?

New Here ,
Oct 14, 2020

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Screenshot 2020-10-15 at 00.38.31.png

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Bug, Crash or freeze, How to, Mac, Make It, Performance, Problem or error

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Help - does anyone know why when I launch Photoshop it just comes up with a blank screen?

New Here ,
Oct 14, 2020

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Screenshot 2020-10-15 at 00.38.31.png

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Bug, Crash or freeze, How to, Mac, Make It, Performance, Problem or error

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82

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Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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Which version of Photoshop and OS?

Can you open a file from: File > Open ?

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Oct 14, 2020 1
New Here ,
Oct 14, 2020

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Photoshop 21.2.4 and Macbook Pro Catalina 10.15.7

No can't open anything or start something new just comes up with blank screen. I have tried unstalling and installing again few times and updated Mac but stays the same.

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Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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On your screen shot, next to Photoshop, in the menu bar, there’s File, what happens when you select it -- is there a drop-down menu?

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Oct 14, 2020 1
New Here ,
Oct 16, 2020

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yeah the drop down menu works but when click on new nothing else happens just stays on the black plain screen. Iv tried installing older versions but stays the same. Have also installed indesign, illustrator and lightroom they work fine just niot photoshop.

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Oct 16, 2020 0
stacyB LATEST
Community Beginner ,
Oct 17, 2020

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Hi Ryan, I have that problem every once and a while.  Only happens right after I open Photoshop.  How I work around it- I pull up the desired file in my finder, drag the photo onto the photoshop dock icon, and it opens right up. I don't know why it does this with some files but I have a guess-  It seems to happen with files that were originally edited in another version of photoshop.  I usually keep a few versions of PS in my applications folder which may confuse my computer. 

If you highlight a PSD, Jpeg, Tiff, etc. file in your finder, right click and chose 'file info'.  Change the 'open with' dialog to the current version of photoshop, then click on 'always' at the next prompt.     Let me know if that fixes it!

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Oct 17, 2020 0