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I can't create new documents, my photoshop won't start

New Here ,
Oct 24, 2020

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Hello, i have a problem when i launch photoshop (and illustrator too). The app freeze before showing the menu where you open/create new documents. When I open old saves (.ai or .psd) on my computer, it's opening perfectly. I just can't create new ones. 

Please help me 😞

I've already tried this and it doesn't work: https://helpx.adobe.com/fr/photoshop/kb/freeze-on-launch.html

Capture d’écran 2020-10-24 à 12.30.46.png

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Bug, Crash or freeze, Mac, Problem or error

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I can't create new documents, my photoshop won't start

New Here ,
Oct 24, 2020

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Hello, i have a problem when i launch photoshop (and illustrator too). The app freeze before showing the menu where you open/create new documents. When I open old saves (.ai or .psd) on my computer, it's opening perfectly. I just can't create new ones. 

Please help me 😞

I've already tried this and it doesn't work: https://helpx.adobe.com/fr/photoshop/kb/freeze-on-launch.html

Capture d’écran 2020-10-24 à 12.30.46.png

TOPICS
Bug, Crash or freeze, Mac, Problem or error

Views

28

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2020 0
New Here ,
Oct 24, 2020

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More infos: i think that the problem is coming from the menu. When I open an old save and I click on the menu button on the top left corner (the little house) it's freezing on a dark window again...

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