I can't open photoshop

New Here ,
Feb 22, 2021 Feb 22, 2021

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I can't open photoshop and I'm trying to repair it with Adobe Cleaner Tool, but also the last doesn't run on my computer...It pops a black box and before I choose language this black box closes. What should i do in order to run it? Thanks (windows 10 x64)

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Download and install, Problem or error, Windows

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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Can you give more details?

Specific version of Win 10

RAM

HD space available

GPU/Video card(s), VRAM

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Windows 10 pro 20H2 version

16 GB RAM

SSD free space 12GB

AMD RADEON RX 580, 8GB VRAM

Error : Could not complete your request because the file name was not valid.

Thank you!

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