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AllinGray
AllinGray
Known Participant
March 7, 2019
Answered

I Love Photoshop CC But...

  • March 7, 2019
  • 4 replies
  • 3406 views

I am a long-time user of Photoshop and absolutely addicted but, for the first time ever, I recently had to uninstall and re-install the application why? Because, once again, the historically notorious Photoshop memory leak causes one, the scratch disk error to show up when trying to open ANY file and two, causes Photoshop to crash with even the most minute of actions taken.

Will this issue EVER be resolved? I would expect more out of people billing me for the rest of usage as opposed to the one-time purchase plan that was.

VeryDispleasedCustomer

    This topic has been closed for replies.
    Correct answer davescm

    You can make a system with two conflicting GPUs work by forcing Photoshop to use just one. This is done in the video driver. See section 7&8 here:

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    4 replies

    A
    Ankit32330438l9jn
    Participant
    September 16, 2023

    Love 

     

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    March 8, 2019

    Probably dual graphics again.

    Considering how many laptops are sold with this nowadays, I think Adobe should make it a priority to make this work, instead of just washing their hands and say "not recommended" and "not supported".

    I do appreciate the difficulties involved. Simply put, Photoshop communicates with the GPU all the time, and it obviously needs to know which one to talk to. Many of these things are determined at application startup, and I suspect on the basis of what the OS reports. So switching GPU mid-jump isn't done just like that.

    But there should be a way to hard-wire it.

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    March 8, 2019

    You can make a system with two conflicting GPUs work by forcing Photoshop to use just one. This is done in the video driver. See section 7&8 here:

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    March 8, 2019

    OK, if that's always possible with all drivers it's a big help. But that will probably go over a lot of users' heads. It should be much more up front - if two GPUs are detected, a dialog should at least pop up right away to inform the user of the options (and consequences).

    (Off topic - just curious - how do you handle calibration tables with two GPUs? That can't even be possible, unless you invest in an expensive hardware-calibrated desktop unit).

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    March 8, 2019

    Is this relevant?  Look for the posts by Jeff Tranberry.

    Photoshop CC 2018: Possible memory leak - reproduce always | Photoshop Family Customer Community

    AllinGray
    AllinGrayAuthor
    Known Participant
    March 8, 2019

    It appears relevant Trevor. I am on Windows 10 CC 2019, 8GB of Ram with a Raydeon Vega graphics card. For about two months I had been cranking out a lot of work. I have uninstalled and re-installed the program. Thankfully I keep back-ups of all my customized shapes, styles, brushes, etc...

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 8, 2019

    These day GB of RAM is not the much  I would say 16GB would be better for.  Normally I doe not see Photoshop use more the 10GB of RAM on may machine.  But if I Push hard on Photoshop  I have see it use the maximum amount I configured for Photoshop.  I have 40GB of RAM and set 30GB the max the Photoshop can use. I do not know if Photoshop has a leak or not Adobe may be in that same boat. They never acknowledge the CC 2018 problem report is a real problem.   I know one thing for sure History state can eat a lot of RAM.   I wrote a script that processed many file  But at any one time there was never more than three open document.   Memory usage kept  growing till Photoshop use al 30GB and scratch space start climbing to 100GB.   I change the script to Suspend History state and the same  job only  used 14GB of ram and 17GB scratch space.  Still 14GM seems very high to me  and the Rams usage keep growing through out the processing.  The thing is the load on  Photoshop was not really growing. It was just repeating a process on different files the were around the same in sizes and the largest on disk was 40MB all  Canvas size was 2500x2500px with 3 smart object layers the shared the same object the are like a 1000x700Px .   The load was constant but Photoshop ram usage was growing slowly during  the 1.5 hour job that produced 3,444 mockup jpg images.  So I think the mat be a small leak not a notorious leak.

    JJMack
    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    March 7, 2019

    Hi

    What "notorious memory leak" ?  Photoshop will take RAM memory, up to the limit set in Preferences and is designed, for efficiency, to hold onto it rather than having to keep requesting the same RAM again.

    I've never had a scratch disk error - but I do see large scratch disk space being used at times - as I would expect depending on what I am doing.

    If you do run out os scratch disk space and cannot start Photoshop - clear the space - look for any temp files left over if Photoshop did not close correctly. You can hold Ctrl+Alt  (Cmd+Opt on Mac) as Photoshop starts, to open up the scratch disk menu and move it to an alternative disk.

    Dave

      AllinGray
      AllinGrayAuthor
      Known Participant
      March 8, 2019

      Google "Photoshop Memory Leak"

      I played the CTRL+ALT game and received the same results. I have uninstalled and re-installed the program and I am hoping that "resolved the matter".

      It started with a 8x10, 300dpi image with a ton of layers. (Coat of Arms)
      File size: 146.5M/187.9M
      No plug-ins and only one additional font added (Century Schoolbook)

      Aside from saving every 3 minutes, I am currently forced to separate the layer folder into separate images for editing.

      No matter what I try to do, be it alter my workspace or get rid of layers, the program crashes and it is killing me. I m beginning to doubt the "Send Crash Report" approach has any affect on customer service what so ever.

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      March 8, 2019

      AllinGray  wrote

      Google "Photoshop Memory Leak"


      I did but I didn't turn up anything that I could reproduce here. Adobe have to separate Photoshop's designed behaviour, to hold RAM for efficiency, from what may be a leak in a particular process but to do that would need specific reproducable steps where it happened.

      Depending on what you mean by "tons of layers" then 8GB RAM may not be enough for your use of Photoshop. You quote a filesize of 146.5M/187.9M. Where are you reading that? If it is from the info at the bottom left of the window it does not include the size of Smart Object contents in the file - each just adds to the file size as if it was a pixel layer - but of course it is not. It also does not include the memory used by History.

      In the thread linked by Trevor there was mention of dual GPUs which is a known issue for Photoshop. You mention your Radion Vega card - does your system also have a second GPU (sometimes a motherboard has a GPU). If you are not sure, go to Help > System info and click copy. Post the info here - it shows how Photoshop is set up on  your system.and may point to an issue.

      Dave

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