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Image -> Adjustments -> Curves troubleshooting

New Here ,
Sep 26, 2020

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Product is PS CS6 Extended Win ESD running on Win 10.  Installation date was in 2013.  The Image -> Adjustment -> Curves  action has stopped working correctly.

When I execute the Curves action and get the Curves dialog window, the cursor always changes to the Color Sample tool tip and I can’t drag the Curve up or down. 

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Actions and scripting, Problem or error, Windows

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Image -> Adjustments -> Curves troubleshooting

New Here ,
Sep 26, 2020

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Product is PS CS6 Extended Win ESD running on Win 10.  Installation date was in 2013.  The Image -> Adjustment -> Curves  action has stopped working correctly.

When I execute the Curves action and get the Curves dialog window, the cursor always changes to the Color Sample tool tip and I can’t drag the Curve up or down. 

TOPICS
Actions and scripting, Problem or error, Windows

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126

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Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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Try this; Reset the preferences:
Press Ctrl-K
Click on "Reset Preferences on Quit" in the "General" tab and press OK to confirm.
Press OK to close the Preferences window.
Restart Photoshop.
...or, give CC 2020 a chance! 🙂

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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I have no "Reset Preferences on Quit" under the "General" tabPreferences.jpg.

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Sep 26, 2020 0
Guide ,
Sep 26, 2020

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Press the Alt key to get the reset to show.

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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I don't understand when I should press the Alt key???

Here's a pic of my workspace....................When I place my cursor in the dialog box, it automatically becomes the color sampler tooltip.Preferences.jpg

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Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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aaa.jpg

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Sep 26, 2020 1
New Here ,
Sep 26, 2020

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Excellent................thank you very much!

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Sep 26, 2020 0
Adobe Community Professional ,
Sep 26, 2020

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Please share a screen capture of your workspace showing the issue. This should help people see what might be happening. Also, as suggested, perhaps resetting your preferences may help.

warmly/j

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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I can't find where to reset my preferences...........................

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Sep 26, 2020 0