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47787016
Participant
January 18, 2017
Answered

Image Processor Not Working After CC Update

  • January 18, 2017
  • 3 replies
  • 3583 views

I updated Photoshop CC 2017 and Bridge CC 2017 today and I am unable to use the image processor. It starts, runs, then the message, "Sorry, I could not process the following files" comes up. Please help! This is my work and I need to get through 1000s of pictures. Can I undo my update? I"m using a Mac with Sierra 10.12.2.

This topic has been closed for replies.
Correct answer c.pfaffenbichler

You can install older CC versions

Install a previous version of any Creative Cloud application

but you could also try Image Processor Pro

ps-scripts - Browse /Image Processor Pro/v3_2 betas at SourceForge.net

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

It starts, runs, then the message, "Sorry, I could not process the following files" comes up.

Could the files be the problem, for example might their names contain illegal characters like slashes (»/«)?

3 replies

K
kenwelsh
Participant
August 4, 2020

After thousands of successful conversions through the Image Processor in Phototshop 2020 I was suddenly presented with the "Sorry I couldn't process etc etc".   The illegal character tip by c_pfaffenbichler (for which I am thankful!) lead me onto the right path.  Turns out that my file names were OK, but I had put two question marks into my folder name and that was what was causing the problem.  

M
mariiab86880139
Participant
November 17, 2017

Hi All,

Same problem!

After updating CC 2017 looks like image processor not working properly. It is saving all my files same size, in my case 1.4MB and I cant reduce the size even if image really small. I tried to run Image processor with CS6 and use files which were created in older versions but it doesn't help.

I need to export 200psd files to small jpegs.

Any ideas how I can do this without Image processor?

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity ExpertCorrect answer
Community Expert
January 18, 2017

You can install older CC versions

Install a previous version of any Creative Cloud application

but you could also try Image Processor Pro

ps-scripts - Browse /Image Processor Pro/v3_2 betas at SourceForge.net

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

It starts, runs, then the message, "Sorry, I could not process the following files" comes up.

Could the files be the problem, for example might their names contain illegal characters like slashes (»/«)?

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