image won't save as Jpeg

[alexs33593240]

Somehow while working on photos today a setting changed.  I can no longer just save as a jpeg.

I've watched a few videos online.  No. I am not saving it as a 3D image.  Yes, it is at 8-bit.

I crop the image.  In the past I could hit close and it would save it as the JPG I want.
Now, It forces me to save it as a PSD.
If I flatten the PSD it will then allow me to save it as a JPG

1.  Why isn't there an easy "reset" button to get rid of changes I didn't do?
2.  Why can't I get through to a 1-800-number person for help?
3.  Why isn't there a video somewhere to assist me?

4.  Most importantly, how do I get this program to function like it did yesterday and since I purchased it years ago?

[gener7 · Accepted solution]

Checkmark "delete cropped pixels" in the Crop Tool Options at the top of your workspace, and it will save the image as a flat file so you can save it as a jpeg.

[Randy Hufford]

Ok in the crop tool maybe you have delete cropped pixels turned off as in my screen shot. If this is turned off it turns background layer to a editable layer and you have to flatten before saving as JPEG. So make sure in crop tool you have delete "delete Cropped Pixels" checked.

[JJMack]

If the document has layers you must use save as and pull down file type Jpeg ot flatten the document first. If you use save as Photoshop will save a flay jpeg and revert the document beck to a layered document.