Participant

Question

Intel 7820x Core CPU (Turbo Boost) and Adobe Photoshop CC BSOD's

Forum|Forum|8 years ago
September 7, 2017
18 replies
21068 views

My problem:

Components:

Processor: Intel i7 7820x

MB - MSI SLI PLUS x299

RAM - 32 GB 4*8 GB HyperX HX428C14SB2K4/32

SSD 1 - SAMSUNG MZVPW256HEGL-000H1 (256 GB, PCI-E 3.0 x4) (System)

SSD 2 - OCZ-VECTOR (SATA-III)

HDD - ST2000DL001-9VT156 (1863 GB) (SEAGATE)

Video Adapter - NVIDIA Quadro K620 (2 GB)

Computer crashes when I'm using Adobe programs. But I have noticed that only in Bridge CC, Photoshop CC and After Effects CC. I used the latest version of the programs but I have checked in several previous Adobe CC versions and the problem was repeating. Only Photoshop CS 6 and Bridge CS 6 works fine.

Adobe Illustrator, Lightroom, Premiere also works fine.

There are no problem with programs like Aida64, Prime95, Cinebench R15.038, Affinity Photo.

At first I thought that the problem is caused by graphic card NVidia Quadro k620 but I had disabled Graphics Processor functions in Adobe programs and still this programs were crashing. By the way I used this card before in another platform and everything worked fine.

Next step, I enabled Safe Mode in Windows 10 (64 bit) and crashes stopped. I’ve discovered that driver Turbo Boost Max 3.0 in Safe Mode is off.

I’ve decided to uncheck “enable” function in Turbo Boost Max 3.0 program but Adobe (PS, Br, AE) programs still are crashing.

I've turn off Intel Turbo Boost 3.0 and it’s driver (I've disabled services and AutoStart). Adobe programs still crashes.

I've decided to disable Turbo Boost in BIOS and then Adobe programs stopped Crashes.

I’ve reinstalled System in SSD 1 and SSD 2, used each memory separately, Changing BIOS - nothing changes.

Just turning off Turbo Boost in BIOS gives an effect

Intel support suggested that is a Adobe programs problem.

Is there any solution Turbo Boost compatybility on I7 7820x ?

This topic has been closed for replies.

Show previous replies

V

V Jake

Participating Frequently

Same here... Got my first PC yesterday (always used Apple before)... was verry happy... installed all Adobe programs... Then started Premiere Pro, Import some video, put on time line and press <spacebar> play video for 3sec... BAM bleuscreen. I Thought i lost it... so much money and not working.

Also i7 7820, asus Prime x299 Delux turbo is on... i think they did that at the store. Not sure how to turn off... but i will search and try.

amiroua

Participant

I have the same issues with premiere or after effects crashing once I open a Sequence or start a playback or similar. I already tried all possible fixes, but nothing seems to be working for me. Disabling Turbo Boost (BIOS) and Turbo Boost 3.0, playing around with CPU Core Voltage, AVX and AVX512 values, firmware updates, drivers and so on

I also opened a thread before but this seems to be the right place.

https://forums.adobe.com/thread/2411007

i7-7820X

MSI 299 SLI Plus

32GB G.Skill Trident Z DDR4-3200 CL16

MSI Geforce GTX 1080 Ti Gaming X11G

512GB Samsung 960 Pro M.2

Windows 7 Ultimate 64

It’s really frustrating as neither Adobe nor MSI or anybody seems to care about the issues and every other software I use runs without any problems. Any workaround that allows me to use premiere and after effects would be great, but not being able to use it at all just sucks….

Irisarri

Participant

Hello,

I tried anything too, Premiere CC 2017 and 2018 crashes (= stops working) everytime I create a new sequence (2015 is working, through) and the same thing as soon as I calculate anything in After Effects.

Kinda frustrating yep :/

P

Praios

Inspiring

I encountered the problems too, same Mainboard, same Processocr...

For me, the solution was to disable Intel Turbo Boost in Bios (software-disabeling didnt help). It is located under the overclocking features.

I cannot report a long term program use until now, but since I changed it, I can work longer than 10 Seconds (acutally 90 minutes and still counting...)

R

Realms1

Participant

There is a possible fix that I haven't tried yet as I don't know how to monitor CPU temperatures - pasted below.

Posted originally by andreye33740940

on this board Re: WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects

One of my clever friend (the old overclocker)) advised me to do this:

Go to the BIOS and change the CPU voltage setting. (For Gigabit X299 UD4 motherboard) BIOS / M.I.T./Advanced Voltage Setting / CPU Core Voltage Control / Internal CPU Vcore - set 1.2v instead of "Auto". That's exactly what I did. While everything is working fine. After Effects CC2018 and Premiere CC2018. "Turbo Boost" I did not turn it off.

Try to change this parameter on motherboards of other manufacturers. Perhaps this will help solve the problem.

Attention! Do not forget to monitor the CPU temperature. And install a good CPU cooling.

(Most likely this is an Intel problem, but not Adobe problem.)

Configuration

MB Gigabyte X299 UD4

CPU Intel Core i7-7820X

RAM Corsair Vengeance LPX DDR4 2800Mhz 64Gb

SVGA Gigabyte GTX 1080Ti

SSD1 Kingston 240Gb

SSD2 Samsung 850Evo 2Tb

Trevor.Dennis

Community Expert

Has this not been sorted out with motherboard firmware updates yet? I'm committed to my new build now and waiting for some of the components.

7900X — not the best choice for Photoshop, but a good compromise because of its clock speed, and the cores Photoshop doesn't use, can be running other stuff.

ASRock Fatal1ty X299 Professional Gaming i9 — it has a ton of I/O with 10 SATA, 8 USB3.1, 3 M.2, 13 phase power

64Gb G-Skill Trident Z 3600

EVGA 1200P2 — We had limited options here without getting into serious back order time

Cooler Master Liquid Pro 280 — same thing as the PSU. We went through three options before sourcing this one. I'll run it for a while, and swap it out for a custom loop if it does not perform.

Cooler Master Cosmos II — the size of a small house, but lots of room for cable runs etc.

Two Samsung 512Gb 960 PRO — I don't like to share the boot drive with other stuff, but 512Gb is the smallest size they do in the PRO. I'll look at filling the third M.2 slot when I get more idea of how best to use it.

GTX970 from my current system — I'll swap it for the original GTX570 and give to my wife. It will still be like a rocket shiop compared to her two core Athlon. We are getting some indications about Volta now, so I'll swap the GTX970 for a Volta GPU when available.

My near death Dell 2709W with the vertical lines is close to unusable now, but I didn't want to spend serious money, so settled on a BenQ PD3200Q 32 inch 2560x1400 monitor. The screen is here, but I might not set it up until I get the new system. The HP Z30i was going to cost me NZ$2400, and the BenQ was only NZ$850. I had to give up on the 16:10 aspect ratio, but with the bigger screen size and _slightly_ higher resolution, it should fit with the 24 inch peripheral screens which are in portrait mode.

I'm having to modify my desk etc. to fit the big case by moving the left hand draw unit to the right side, and angling it so that the draws will open without hitting my wife's desk. That has meant making new legs for the left, and I need to either make a new draw, aor make the existing one 50mm narrower. I belong to a Menz Shed so that is easy to do, and actually a lot of fun.

The drawings are made with Google SketchUp which is free, and totally excellent. It constantly amazes me at what you can find ready made in the 3D Warehouse, including the Cosmos II case!!! Even the speakers exactly match my Tapco monitors.

If you want to design a new computer room or anything else for that matter, including an entire house. You'll love how easy it is to use. Orders of magnitude easier than AutoCAD.

SketchUp Make is the free version, and you are not missing much by not spending to get the Pro version.

I use and love the 3d Connexion Space Navigator for moving around the 3D models. It is entirely useless with Photoshop though, but not over expensive, and great for stuff like Blender etc if you are into 3D

Trevor.Dennis

Community Expert

Before people invest serious bucks into a zillion core CPU system to use with Photoshop, if they have already checked out the Puget Systems reviews and benchmarks, they should absolutely read this thread in the Premiere Pro Hardware forum.

AMD Threadripper 1950x Slow Adobe Boot and Render

A lot of the posts refer to After Effects, but it will be the same with Photoshop which is lightly threaded. An overclocked six core system is probably going to be optimum with Photoshop. Photoshop seems to insist on using large temp files on your Scratch drive even if you have a ton of RAM, so a decent NVMe drive for scratch space, and probably on a different drive to your data.

I also have a strong suspicion that Smart Objects can bog down your system if you use lots of them, and especially if you nest them. I'll get round to testing this properly one day, but my experience tells me that comparatively small files (less than 2Gb) can become unusable if you have a lot of SOs.

I chose to go with a 7900X as a kind of a compromise. I'd have liked to go crazy, but all the data from Puget Systems and other forums, was telling me that I'd actually be spending more to get a slower computer. Who knows what the future holds? With so many high core count processors on the scene now, will Adobe have to code to make better use of them? It took years to address very high resolution monitors, so I'm not going to hold my breath on it.

caseyv.com.au

Known Participant

I have the same issues across a wide range of adobe software and also software in general. i9-7900x, ASRock x299 Taichi. Havent had a BIOS update in a month or so now, so not sure if there's one in the works or not. But i have disabled Turbo Boost Max 3.0 for now, see how we go. Not ideal as mentioned, just a work around.

F

fekavio

Participant

Same here with gigabyte x299 ud4 and 7820 CPU. premiere and after effect cc 2017 crash immediately. on win 10 - all system reboot.

on windows 7 they just crash themselves and not the system.

I have tried everything possible as far as drivers and updates. new installation several times, changing memory to older slower ones and changing from Quadro p2000 to gtx550 ... nothing. the crash is imminent.

(in after – it's when you try to play the timeline. in premiere – you just need to import something and open a sequence.)

All other programs that are not adobe work well.

It's very much obvious that adobe and intel has a BIG issue to solve and they should do it urgently.

D Fosse

Community Expert

Another one who has "tried everything" - except the very thing that has been clearly stated to fix it, several times in the preceding posts.

Read the thread again.

D Fosse

Community Expert

Exactly what is it that happens? Shutdown, reboot, or BSOD? (or whatever color the death screens have now, haven't seen one in ages)

Or is it just Photoshop crashing?

If the former, there are hardware or driver problems. An application cannot crash the entire system, only itself. There are layers to protect from that. What can happen, is that an application triggers a latent problem, by making specific calls that other apps don't.

If this was a general problem with Photoshop, we'd all see it. I just built a 7700K system (also with turboboost), and I don't see it.

K

klevunin

Participating Frequently

As far as I understand, the problem is tested only on the x299 chipset and except for the 7820x processor the other has not met at the moment.

BSOD occurs, solely on the program from ADOBE. Any other tests, even stress tests the system goes through. The platform on the 2066 socket is the newest from intel. There appeared turboboost 3. I understand that ADOBE can not work with it. And there is code in the ADOBE program that executes instructions for the processor that should not.

D Fosse

Community Expert

It's a pity Chris Cox no longer posts here. He was senior engineer and wrote much of the Photoshop code. But he has in the past explained, in great detail, why it is impossible for an application, any application, to bring down the whole system. It just cannot happen, there is built-in architectural protection. The application can crash, quit, freeze or hang, but not cause BSODs.

Any application can, however, trigger latent hardware or low-level driver problems.

So if you have BSODs, the real problem is elsewhere. It would probably be more productive to start looking at, say, RAM configuration, just to pick one out of the hat.

(BTW the 7700K is of course a different socket and different turbo-boost version. So scratch that, but anyway that's not relevant to the point).

Terri Stevens

Legend

Adobe programs are not tested on overclocked systems, which I assume Turbo Boost is involved with. Just because you can squeeze more performance out of the processor or graphics card does not mean the system will be stable with an application like Photoshop that is very demanding at the best of times and leverages performance from parallel processing and GPU acceleration.-most applications don't do that so possibly it's a case of a few CPU cycles to far.

K

klevunin

Participating Frequently

Turbo Boost is the standard work of the intel processor. This is its performance. This problem is only with ADOBE products. I hope they can fix it and release an update.

As far as I understand the problem occurs on the current version of the program, there is no such problem with the older versions.

K

klevunin

Participating Frequently

I have similar problems

i7-7820X

ASUS X299-PRIME-A (BIOS 0702)

Loading User Symbols

Loading unloaded module list

...........

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffcc813d354028, b2000000, 70005}

Probably caused by : GenuineIntel

Followup: MachineOwner

---------

1: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffcc813d354028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.15063.608 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: System manufacturer

SYSTEM_PRODUCT_NAME: System Product Name

SYSTEM_SKU: SKU

SYSTEM_VERSION: System Version

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 0702

BIOS_DATE: 08/08/2017

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: PRIME X299-A

BASEBOARD_VERSION: Rev 1.xx

DUMP_TYPE: 2

DUMP_FILE_ATTRIBUTES: 0x8

Kernel Generated Triage Dump

BUGCHECK_P1: 0

BUGCHECK_P2: ffffcc813d354028

BUGCHECK_P3: b2000000

BUGCHECK_P4: 70005

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: 10

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 55

CPU_STEPPING: 4

CPU_MICROCODE: 6,55,4,0 (F,M,S,R) SIG: 2000026'00000000 (cache) 2000026'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: Photoshop.exe

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: SPY

ANALYSIS_SESSION_TIME: 09-15-2017 13:56:07.0060

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

STACK_TEXT:

ffffe200`45a249b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 81a83ae0317433a47fcc36991983df3b6e638b71

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 6e16edd8c7dd677734fdbcd2397a2e35e9fae964

THREAD_SHA1_HASH_MOD: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE

TARGET_TIME: 2017-09-15T09:11:24.000Z

OSBUILD: 15063

OSSERVICEPACK: 608

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2017-09-05 07:09:34

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.15063.608

ANALYSIS_SESSION_ELAPSED_TIME: 33b

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}

Followup: MachineOwner

---------

Trevor.Dennis

Community Expert

I've been holding off on a new X299 or X399 build specifically waiting for issues like this to come to light, so thanks for sharing. Puget Systems Did an interesting comparison with similar builds running Photoshop, and I didn’t notice them having issues with the 7820X. I went to the trouble of totalling the times for most of the test set ups, and it was interesting that the cheaper Threadripper (7920X) was the clear winner. Since then I have had to reinstall Windows, and I can’t currently access that spreadsheet, but I’ll put it up when I get my drives connected.

https://www.pugetsystems.com/labs/articles/Photoshop-CC-2017-1-1-CPU-Comparison-Skylake-X-vs-Threadripper-1016/

Other than this issue with Turbo-Boost, how are you guys finding your new builds? I'm actually finding that my current 3930K build is working a lot better since the reinstall.

D Fosse

Community Expert

I always make it a point to use components and architectures that have been on the market for at least one year, preferably more. Bleeding edge is one thing, but reliability is far more important.

Ill-matched components quickly eat up any advantage from fast nominal speeds. BIOS is a case in point. I've had my share of BIOS problems in the past, like RAM BSOD'ing the system even when running at nominal speed.

So when I built a new system a month ago, I went for LGA1156 (7700K) and an Asus Z270 board. Workhorse stuff.

The biggest jump in performance seems to be the M.2 PCIe system drive. Man, that thing is fast - to the point where Photoshop's scratch disk is no longer a real bottleneck.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded