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ucmj22
Inspiring
March 25, 2021
Question

Kyle's Brushes endless sign in loop

  • March 25, 2021
  • 4 replies
  • 1592 views

I'm trying to download "Kyle's Brushes" but no matter how I arrive at https://www.adobe.com/products/photoshop/brushes.html I am instructed to "Sign in to download." the problem is I am already signed in. if I click the sign in button, I'm sent to a log in page for a split second, then redirected back to the /photoshop/brushes.html page. Ive tried loggin out then going to the page and clicking the button, at which time I am allowed to sign in, but then the redirect loop resumes. I have tried Chome, Mozilla and Edge all with the same outcome. I turned on my VPN to see if that changed anything, but all the same. I would really like to be able to download these brushes...

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4 replies

ucmj22
ucmj22Author
Inspiring
March 29, 2021

Thank you all! I was never able to download from the page I had listed in the OP, but this morning I was going through the motions to see if it would work today, and found an "Add Brushes to Library" button on this page; https://creativecloud.adobe.com/cc/discover/article/keith-haring?promoid=NLMHRCX1&mv=other&locale=en I was able to click that button and it recognized I was signed in and automatically downloaded all brushes and installed them in my library! Thanks!

mglush
Community Expert
Community Expert
March 29, 2021

Yay! Glad to hear that you were able to bypass the problem. Enjoy using the brushes.

Michelle

happie_97
Community Expert
Community Expert
March 29, 2021

I agree as well. Mine was stuck in a loop too. Once I uninstalled and reinstalled the Creative Cloud app it worked.

mglush
Community Expert
Community Expert
March 29, 2021

Hi!

I agree with SGans, because the link that you noted worked. I believe if you reinstall the Creative Cloud App and get your sign-in working that you will have no problem. The brushes are there and waiting for you!

Michelle

S_Gans
Community Expert
Community Expert
March 29, 2021

I've seen several instances in which signing out, uninstalling the Creative Cloud App, restarting the computer, re-downloading the Creative Cloud App and then signing in, has resolve this problem. That would be my suggestion to try next. Hope it works.

Adobe Community Expert / Adobe Certified Instructor