Kyle's Brushes endless sign in loop

Forum|Forum|4 years ago
March 25, 2021
4 replies
1592 views

I'm trying to download "Kyle's Brushes" but no matter how I arrive at https://www.adobe.com/products/photoshop/brushes.html I am instructed to "Sign in to download." the problem is I am already signed in. if I click the sign in button, I'm sent to a log in page for a split second, then redirected back to the /photoshop/brushes.html page. Ive tried loggin out then going to the page and clicking the button, at which time I am allowed to sign in, but then the redirect loop resumes. I have tried Chome, Mozilla and Edge all with the same outcome. I turned on my VPN to see if that changed anything, but all the same. I would really like to be able to download these brushes...

Problem or error

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ucmj22Author

Inspiring

Thank you all! I was never able to download from the page I had listed in the OP, but this morning I was going through the motions to see if it would work today, and found an "Add Brushes to Library" button on this page; https://creativecloud.adobe.com/cc/discover/article/keith-haring?promoid=NLMHRCX1&mv=other&locale=en I was able to click that button and it recognized I was signed in and automatically downloaded all brushes and installed them in my library! Thanks!

mglush

Community Expert

Yay! Glad to hear that you were able to bypass the problem. Enjoy using the brushes.

Michelle

happie_97

Community Expert

I agree as well. Mine was stuck in a loop too. Once I uninstalled and reinstalled the Creative Cloud app it worked.

mglush

Community Expert

Hi!

I agree with SGans, because the link that you noted worked. I believe if you reinstall the Creative Cloud App and get your sign-in working that you will have no problem. The brushes are there and waiting for you!

Michelle

S_Gans

Community Expert

I've seen several instances in which signing out, uninstalling the Creative Cloud App, restarting the computer, re-downloading the Creative Cloud App and then signing in, has resolve this problem. That would be my suggestion to try next. Hope it works.

Adobe Community Expert / Adobe Certified Instructor

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