laptop to iPad cloud documents not syncing

New Here ,
Jan 11, 2021

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hi, since updating to the 2021 version of photoshop on my laptop, my cloud documents no longer sync from my laptop to my ipad. Is there any way to fix this so that i am able to view what i have edited on my laptop and saved to cloud documents once more. thanks!

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Mac, Problem or error

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laptop to iPad cloud documents not syncing

New Here ,
Jan 11, 2021

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hi, since updating to the 2021 version of photoshop on my laptop, my cloud documents no longer sync from my laptop to my ipad. Is there any way to fix this so that i am able to view what i have edited on my laptop and saved to cloud documents once more. thanks!

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Mac, Problem or error

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20

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Jan 11, 2021 0
Adobe Community Professional ,
Jan 11, 2021

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The first thing to check is that you are signed in with the same account on both your laptop and iPad. Try signing out of Creative Cloud, quit, relaunch, and sign back in again.

 

~ Jane

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New Here ,
Jan 11, 2021

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i have done that and it hasnt worked. any other ideas?

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Jan 11, 2021 0
jane-e LATEST
Adobe Community Professional ,
Jan 11, 2021

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I found this help file:

https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html#syncingFailed

 

If nothing there works, contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human.

 

~ Jane

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