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M: Marquee and Hand tool snapping to corners.

Community Beginner ,
Mar 29, 2020

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Hi Everyone.

 

Just to get this out of the way: I'm running Windows 10 (everything up to date), Photoshop CC 21.1.1, and an Ugee tablet (think poor-man's Cintiq).

 

When I launch photoshop to draw, things work fine for a while, but after about 20 mintes, when I use the hand tool (space, H, or by clicking on the tool) to move to another portion of the artwork, it starts snapping to the upper left. I could try dragging down, and it's even more up and left. If I keep trying to use the hand tool to move my view of the canvas, it ends up looking like this:

Photoshop Snapping.PNG

 

I've already tried turning on-and-off various swiping, scrolling, and overscrolling settings.

 

If I re-start the program, it works fine...for about 20 minutes, and then we're back to funky snapping. 

 

I noticed other hand-tool errors were solved with the update, but like I said, this version of Photoshop is as up-to-date as possible. I've updated pretty much everything on my computer.

 

Is there something I'm missing? Anyone else struggling with this glitch?

 

[Moderator note: PS-49375]

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M: Marquee and Hand tool snapping to corners.

Community Beginner ,
Mar 29, 2020

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Hi Everyone.

 

Just to get this out of the way: I'm running Windows 10 (everything up to date), Photoshop CC 21.1.1, and an Ugee tablet (think poor-man's Cintiq).

 

When I launch photoshop to draw, things work fine for a while, but after about 20 mintes, when I use the hand tool (space, H, or by clicking on the tool) to move to another portion of the artwork, it starts snapping to the upper left. I could try dragging down, and it's even more up and left. If I keep trying to use the hand tool to move my view of the canvas, it ends up looking like this:

Photoshop Snapping.PNG

 

I've already tried turning on-and-off various swiping, scrolling, and overscrolling settings.

 

If I re-start the program, it works fine...for about 20 minutes, and then we're back to funky snapping. 

 

I noticed other hand-tool errors were solved with the update, but like I said, this version of Photoshop is as up-to-date as possible. I've updated pretty much everything on my computer.

 

Is there something I'm missing? Anyone else struggling with this glitch?

 

[Moderator note: PS-49375]

TOPICS
Performance, Problem or error

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1.8K

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Mar 29, 2020 9
Adobe Community Professional ,
Mar 29, 2020

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Hi!

Since I work on a Mac, I am not sure how to solve this issue on Windows. There have been similar problems with the Mac OS and this issue too and it has been an incompatibility with the latest version of PS and Catalina. Have you upgraded your system software lately? Do you have an older version of PS installed that you can test and see if you are having the same issue?

Michelle

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Mar 29, 2020 0
New Here ,
Apr 18, 2020

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I am having the same exact issue, also when I use the eye dropper tool in aonther PS window, it selects the color and then gives me the same tone in grey. Very Frustrating. 

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Apr 18, 2020 0
Adobe Community Professional ,
May 22, 2020

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Hello, did you update to 21.1.3? which tablet and brand, using windows ink or Wintab?

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May 22, 2020 0
Explorer ,
Apr 20, 2020

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I am having the same issue. Started about a month ago, fwiw. Current version is 21.1.2, Windows 10 Enterprise, version 1903, using a Cintiq Pro 24 inch (though bug seems screen agnostic). Similar conditions to OP, with the issue starting after about 30 mins of working (maybe related to number of history states?), and reverting to proper function on restart.

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Apr 20, 2020 0
Explorer ,
Apr 20, 2020

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Added behavior: The marquee tool will snap from the point of origin to the lower right corner of the document, regardless of the actual dragged selection.

Video of bug in action here:

https://vimeo.com/410006137

This is "PhotoshopSnappingBug" by Matthew Hansen on Vimeo, the home for high quality videos and the people who love them.

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Apr 20, 2020 0
New Here ,
May 03, 2020

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Exact same issue, almost exact same setup (Cintiq, etc). 

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May 03, 2020 0
Adobe Community Professional ,
May 23, 2020

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Hello, are you using Windows Ink or Wintab?

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May 23, 2020 0
Explorer ,
May 26, 2020

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Sorry for the delay in response, just seeing this! I do not have the Wintab driver installed, nor do I have Ink active; should I? I'm not familar with the Wintab driver, and have Ink disabled due to other bugs it introduces (so I would rather not enable it). For reference, I am on 21.1.3 now, and still getting the issue.

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May 26, 2020 0
New Here ,
May 09, 2020

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Having the same issue with a similar set-up (cintiq, photoshop 21.1.2).  Has anyone figured anything out?

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May 09, 2020 0
New Here ,
May 11, 2020

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Experiencing the same issue: Hand tool causes the whole canvas to snap up into the corner (mines the upper-righthand corner). It happens when I use spacebar, h, manually select the tool, use the hotkeys programed into my wacom EK controller,  and in every photoshop screen mode. Just noticed it in the last week or so. Restarting PS or my computer temporarily fixes it.

PS version 21.1.1 20200312.r.121

Windows 10 pro v.1909 update 18363.815

Cintiq Pro 24 (non touch) as primary

Geforce Game Reay Driver 445.87

blah blah blah really beefy computer with a ton of perf overhead 

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May 11, 2020 0
Adobe Community Professional ,
May 22, 2020

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Hello, did you update to 21.1.3? which tablet driver version?

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May 22, 2020 0
New Here ,
May 26, 2020

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Heyo, Ive updated all my Adobe products to the latest and also updated my wacom drivers to 6.3.39-1

Havent seen the issue pop up again, but it was pretty random when it did. I will pop back to this thread if I notice it again.

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May 26, 2020 0