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P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Forum|Forum|5 years ago
July 29, 2020
283 replies
253909 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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Correct answer Mohit Goyal

Hi all,

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

Thanks,

Mohit

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GreenMonster

Participant

Halleeeeloola it worked thank you so much!! Will it wreck performance though?

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kanenas_0

Participant

Why should it?

It will do as well as your hardware allows.

K

kanenas_0

Participant

A bit more info and possible solution. I tried it and it worked fine.

Old graphics cards could be a problem but it's possible the error is elsewhere (in addition?).

Specifically with dual cards. e.g. a built-in one (Intel chip for example) and an add-on one (say NVidia).

The system I tried, had the above configuration and it was 8-9 years old.

Even opening Photoshop and closing it right away, it would throw the 'program error' popup.

What seems to happen, is bad initialization of graphics in similar configurations, but being wrong wouldn't surprise me).

The workaround below, somehow initializes it, gives it time to do so, or fixes something else just by going through these panels.

Workaround:

Start Photoshop, go to Edit->Preferences->Performance and enable and set up the graphics as you like. OK out of the panel.

You shouldn't have any popups now if your problem case is similar to mine.

After this, the only requirement is that the first thing you do when you start Photoshop, is to click Edit->Preferences->Performance and OK. No need to change anything. If the graphics Drawing Mode is ever changed by the program, live with it or reset it to what you like.

Lots of trial and error but it works now. Next update will probably eliminate these acrobatics.

D

dermotmoconnor

Participating Frequently

Tried this workaround. No success here.

5 weeks of this now.

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kanenas_0

Participant

Are you getting the "program error" popup or some other problem?

It could be something in your environment causing a conflict, or pretty old/insufficient hardware.

I tried and got it working on an old laptop as I mentioned.

Asus x53s from 2012, upgraded Win7 to Win10 and DRAM from 4GB to 8GB, built-in Intel HD-3000 using system RAM and an add-on NVidia GT 520M with 1 GB VRAM.

I also followed Adobe's FAQ and in NVidia's 3D Settings, I set photoshop.exe and sniffer.exe to run under NVidia. Not sure if this helped since I didn't bother investigating anymore.

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HerendyAdrienn

Participant

Same error. I installed the older version. It opened my file, let me work for a few minutes, then kicked me out without the possibility to save what I did.

The thread is from the 20th of October, today is the 7th of November. More then half of the month is now gone. I pay a monthly fee. How can I get a repayment for non-availability from Adobe?

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bre0D4C

Participant

I am having the same error when I use the hand tool. I thought I had too many files open, so I closed Photoshop and re-opened it, with the same error. I got unnerved, so I Googled the message for a fix. Then, I found this thread.

danielem49967412

Known Participant

Mi meraviglio del fatto che a tutti sembra normale che questo nuovo aggiornamento abbia causato cosi tanti problemi. Mi meraviglio che ogni volta la prima soluzione proposta è disabilitare il processore grafico, secondo voi è una soluzione??? Per me non lo è, è una presa in giro! Io lavoro con il vostro programma e " pago " per utilizzarlo e deve funzionare anche il processore grafico. Ho cambiato due schede video in due anni ogni volta per lo stesso problema: l'aggiornamento! Ora addirittura un nuovo Pc con Ryzen 3950x, Asus Crosshair Hero VIII, 64 gb di Ram, Asus Geforce RTX 2070 Super da 8 gb e non posso lavorare con la nuova versione sia Photoshop che Lightroom, in più ritorando alla vecchia non c'è più la possibilità di recuperare i cataloghi perchè corrotti, nemmeno la teleassistenza prima in italia e poi all'estero è riuscita a risolvere il problema, è una vergogna. Chi mi paga per i cataloghi persi? per il tempo perduto? Ora volete che compri uno shuttle per lavorare? Dopo aver speso 3000 euro di macchina nuova?

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Gennaro0101

Participating Frequently

Pienamente d'accordo.... Io ho un configurazione molto più vecchia ma non è possibile che è un mese che siamo in questa situazione.... È vergognoso...

danielem49967412

Known Participant

Se non risolvono questi problemi in tempi decenti, mi recherò presso uno sportello per la difesa dei diritti dei consumatori, per vedere legalmente cosa si può fare.

A

adamroth

Participant

Adobe: Is there any plan to update Photoshop 2021? With all these program errors that are occurring it would be great if Adobe addressed this, with an update!!! Until then, I'm forced to stay with PS 2020. I have ATI Technologies Inc. AMD Radeon Pro 560X OpenGL Engine detected in Performance. What would Adobe recomend to set my prefernces to so that I do not have these program errors whne trying to open files in 2021?! This was not never an issue in PS 2020.

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Lara5EEF

Participant

Liebe Community,

ich kann meine bearbeiteten Bilder nicht mehr speichern (cmd+s) (MAC). Es kommt immer die Fehlermeldung "Konnte "xyz" nicht speichern, weil ein Programmfehler aufgetreten ist." Das Problem habe ich seid einigen Wochen.
'Speichern unter' funktioniert, aber jedes Mal zum Zwischenspeichern eine neue Datei anlegen ist auch blöd und so kann das ja nicht weiter gehen.

Kennt jemand das Problem und hat eine Lösung?

Bereits probiert:

- neuste Version installiert

- Preferences Ordner gelöscht

- Datei an anderen Ort verschoben (demnach keine Berechtigungsprobleme)

- Sonderzeichen entfernt

- Neuste Version Catalina

- diverse Lösungen aus dem Forum zu ähnlichen Problemen mit Programmfehlern

larab67326649

Participant

Hallo,

bei mir kommt die gleiche Fehlermeldung. Aber nicht jedes mal, manchmal kann ich speichern, manchmal nicht. Und dann geht auch gar nichts mehr. Weder speichern, speichern unter, ieinem anderen Ordner speichern funktioniert nicht, umbennen auch nicht. Dann kann ich die Datei nur schließen und alles nochmal neu bearbeiten.

Der Support konnte auch nicht weiterhelfen. Hast du es da mal versucht?

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Kari Niles

Participant

Thank you!!! That worked! I appreciate the fix!

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Ross Millikan at gmail

Participating Frequently

I cannot open the Preferences window from the Edit menu. Nothing happens when I click on it.

R

Ross Millikan at gmail

Participating Frequently

I just (1PM PST 11/3/2020) got the new update and have updated my graphics drivers and pulled the preferences folder out so it made a new one. It still does not open an image, but does not provide the error message any more. I still cannot quit with the X box or the File menu-I have to use the Task Manager.

C

Claretta

Participating Frequently