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Macbook Pro 2018 gets very hot in Photoshop cc

Explorer ,
Feb 03, 2019

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Hello,

ich just wanted to test out my Wacom Cintiq 13HD on my 6 months old Macbook Pro 2018 (2,6 GHz i7, 32 GB Ram, Radeon Pro 560X) in Photoshop cc.

When i started scribbling, i noticed that the fans went very loud and the Macbook felt very hot.

I installed a Temperature Monitoring App and saw, that the CPU Temps are at 99 degree celsius.

I recorded a Video of it, so you can see and hear it.

I also read something about the CEPHtmlEngine process causing high CPU usage. But that is not the case.

Could you please help me?

Is this a software or a hardware issue or no issue at all and i just have to deal with the fact that i bought my first "pro" device that cost me a fortune and cant keep cool during simple scribbling tasks?

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Macbook Pro 2018 gets very hot in Photoshop cc

Explorer ,
Feb 03, 2019

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Hello,

ich just wanted to test out my Wacom Cintiq 13HD on my 6 months old Macbook Pro 2018 (2,6 GHz i7, 32 GB Ram, Radeon Pro 560X) in Photoshop cc.

When i started scribbling, i noticed that the fans went very loud and the Macbook felt very hot.

I installed a Temperature Monitoring App and saw, that the CPU Temps are at 99 degree celsius.

I recorded a Video of it, so you can see and hear it.

I also read something about the CEPHtmlEngine process causing high CPU usage. But that is not the case.

Could you please help me?

Is this a software or a hardware issue or no issue at all and i just have to deal with the fact that i bought my first "pro" device that cost me a fortune and cant keep cool during simple scribbling tasks?

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Feb 03, 2019 0
Adobe Community Professional ,
Feb 03, 2019

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From a very quick Google, it appears that the MBP2018 has an issue with overheating generally, as the search results were full of relevant hits. 

The 2018 MacBook Pro has a problem with overheating | ZDNet

Macbook Pro 2018 overheating, and other s… - Apple Community

A possible answer

Apple's MacBook Pro Heating Problem Gets a Software Fix | WIRED

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Feb 03, 2019 1
Explorer ,
Feb 03, 2019

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That software fix is allready applied to my mac. MacOS is on its latest version.

the first thing i want to know is, if this high temperature behavior is „normal“ or not?

Is here anyone with a Macbook Pro 2018 who can share his/her experience?

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Feb 03, 2019 0
Most Valuable Participant ,
Feb 03, 2019

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How high is the temperature? Portable computers do get hot and are no longer called “laptops” by their makers.

It it is absolutely normal and correct for apps like Photoshop to run “flat out”, using all of the power you paid for.

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Feb 03, 2019 0
Adobe Community Professional ,
Feb 03, 2019

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Stubnhocka  wrote

I just wanted to test out my Wacom Cintiq 13HD on my 6 months old Macbook Pro 2018 (2,6 GHz i7, 32 GB Ram, Radeon Pro 560X) in Photoshop cc.

... i just have to deal with the fact that i bought my first "pro" device that cost me a fortune and cant keep cool during simple scribbling tasks?

Hi

If Trevor’s link to a software patch does not work, then call Apple. Apple Care for one year is included with your Mac, and you can purchase an additional two years.

Jane

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Feb 03, 2019 1
Explorer ,
Feb 06, 2019

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Now i compared my old iMac (late 2013) with my new Macbook Pro 2018.

I just added a drop shadow to a square and tweaked it a little bit.

As you can see, the changes on the iMac are butter smooth.

But the Macbook Pro struggles with it....

I am very frustrated now.

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Feb 06, 2019 1
Adobe Community Professional ,
Feb 06, 2019

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There may be a real problem here, but I'm not sure where it is.

I tested this on a 2018 13" MacBook Pro. On the whole I think the 2018 13" is fast in Creative Cloud applications, but it also lags on this drop shadow test in the same way that was demonstrated for the 2018 15".

The 2018 15" MacBook Pro is such a powerful notebook computer that there is no excuse for that type of lag, wherever the fault is. So I tested this in CC 2019 on my old 2011 15" MacBook Pro. And guess what: No lag on the 2011!

I'm not sure whether this is a Photoshop bug or a macOS bug.

Some observations:

  • On my 2018 13" MacBook Pro I can reproduce the lag with PS CC 2019, but if I try it in CC 2018, it works fine…no lag. So the Photoshop version matters.
  • When there is a lag, the shadow proxy in the Drop Shadow dialog box does not lag.
  • Stubnhocka demonstrated the problem in macOS 10.14 Mojave, I reproduced it on macOS 10.13 High Sierra, so it's less likely that it's a bug in macOS unless it persists across two major releases. But the 2011 is also running 10.13 and does not have the problem, so it's more likely that this is a Photoshop problem.
  • It may be specific to Mac models since there's no drop shadow preview lag in CC 2019 on my 2011 MacBook Pro.
  • It seems unlikely that it's a hardware problem, so I'm not sure how much it will be resolved by exchanging the computer.

I think the drop shadow lag is different than the high temperature problem. I have not seen unusually high temperatures unless I'm doing bulk raw image editing or video editing. (I have a Wacom tablet too, although it isn't a Cintiq.) To look into the high temperature problem, open Activity Monitor click the CPU tab, and see if there are any other processes using a lot of CPU at the same time you're working in Photoshop. When I do this, Photoshop is using under 50% of one CPU core.

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Feb 06, 2019 2
Explorer ,
Feb 06, 2019

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Thanks for your response.

I tried the Photoshop 2018 Version but it was the same bad performance. 😞

I did another Video with some scribbles where you can see the CPU usage and the temperatures.

I forgot to record the sound, but at the end the fans were very loud....

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Feb 06, 2019 0
Adobe Community Professional ,
Feb 12, 2019

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Have you tried the tests again with the Photoshop update that came out today? (version 20.0.3)

After installing the update, I no longer have any lag in the drop shadow test. It's smooth and real time.

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Feb 12, 2019 0
Explorer ,
Feb 13, 2019

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I tried it but the results are the same. I also updated MacOS but still the same results 😞

And it is still getting very hot while scribbling.

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Feb 13, 2019 0
Explorer ,
Mar 04, 2019

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Problem still remains.

And now o have noticed, that when i edit RAW Files in Lightroom CC everything is fine until i start using the graduated filter. Then the fans start going crazy very quick....

It is so frustrating....

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Mar 04, 2019 0
New Here ,
Jun 19, 2019

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Stubnhocka

Found this thread while searching online for this exact problem.

I have a 15" 2018 MacBook Pro .... having the same hot/super fan issue when using Adobe CC, especially Lightroom. Fans kick on max speed. The computer gets incredibly hot when I do anything beyond internet or email.

I've contacted AppleCare twice; I even drove 2 hours to the nearest Apple-authorized repair place. (The nearest Apple store is 4 hours away.) They've told me I can mail it in, but I am a freelancer and this computer=job. Might have to go ahead and suck it up though.

Curious if you've found a resolution?

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Jun 19, 2019 0
Most Valuable Participant ,
Jun 20, 2019

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What is “incredibly hot”? Heating up is normal, don’t use it on your lap.

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Jun 20, 2019 0
New Here ,
Jun 20, 2019

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testScreenName​ And .... this is a reminder of why I don't bother with forums. Thanks for that.

Incredibly .... "to a great degree; extremely or unusually" ..... so sorry I don't have time to post a temperature log.

Thank you for such sage advice. I don't use it on my lap -- I have lots of flat surfaces that work so much better. Maybe next comment, you can tell me to check and see if it's plugged in and turned on.

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Jun 20, 2019 0
Explorer ,
Jun 20, 2019

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No I haven't found a solution -.-

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Jun 20, 2019 0
Most Valuable Participant ,
Mar 04, 2019

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This sounds normal. I welcome the fans kicking in, it means at last I am using all of the computer I paid for. Why is it frustrating?

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Mar 04, 2019 0
Explorer ,
Mar 06, 2019

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Because my 5 years older iMac doesn't struggle with this simple tasks at all.

And a computer should only use all i paid for if it has to...

I also start to believe it is a software issue by adobe.

I testet drawing in another software from another brand (not sure if i am allowed to name it) and the cpu doesn't struggle at all.

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Mar 06, 2019 0
Explorer ,
Apr 08, 2019

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Unfortunately still no improvement.

Macbook runs hot during the simplest drawing tasks...

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Apr 08, 2019 0