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Most menus greyed out in Photoshop CC 2019?

New Here ,
Dec 06, 2018

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Hi! I'm trying to use Photoshop, but I can't use any of the menu items. All of them are greyed out. I'm not opening anything from other programs (all other answers pointed to Lightroom, which I don't even have installed.) and It's getting really frustrating. Does anyone have any ideas what could be happening? I've tried restarting the app, which didn't help, as well as restarting my whole computer which didn't help either.

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Correct answer by Mohammad_Harb | Adobe Community Professional

have you tried to reset the preferences settings ?

edit -> preferences -> general     click on reset preferences on quit,  then restart Photoshop

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Most menus greyed out in Photoshop CC 2019?

New Here ,
Dec 06, 2018

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Hi! I'm trying to use Photoshop, but I can't use any of the menu items. All of them are greyed out. I'm not opening anything from other programs (all other answers pointed to Lightroom, which I don't even have installed.) and It's getting really frustrating. Does anyone have any ideas what could be happening? I've tried restarting the app, which didn't help, as well as restarting my whole computer which didn't help either.

Adobe Community Professional
Correct answer by Mohammad_Harb | Adobe Community Professional

have you tried to reset the preferences settings ?

edit -> preferences -> general     click on reset preferences on quit,  then restart Photoshop

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Adobe Community Professional ,
Dec 06, 2018

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Check your options bar to see if you are in a feature, such as type, crop, transform, etc. If you see a check mark and cancel button on the options bar, click one of them to exit the feature. This is the most likely suspect without seeing your screen.

Please post a screen shot if that’s not it, thanks!

~ Jane

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New Here ,
Jan 25, 2020

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Screen ProblemScreen Problem

 

Hello,

I have a screen like this and I can't even describe the problem other than "Screen Problem"

If any solution is available I'll be very happy. I can't use Photoshop efficiently right now.

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Adobe Community Professional ,
Dec 06, 2018

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have you tried to reset the preferences settings ?

edit -> preferences -> general     click on reset preferences on quit,  then restart Photoshop

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New Here ,
Dec 06, 2018

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This seemed to fix the issue! Thank you!

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Advocate ,
Dec 06, 2018

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it was the restart that helped fix the issue.

See this thread in the Photoshop Family forum.

Other users are finding that if you are opening photos in PS from LR, starting PS first helps with the issue.

Kenneth Seals

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Adobe Community Professional ,
Dec 06, 2018

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he mentioned above:

I'm not opening anything from other programs (all other answers pointed to Lightroom, which I don't even have installed.)

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Advocate ,
Dec 06, 2018

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Thanks, should have read that closer. There are just so many post about the LR -> PS issue 🙂

Kenneth Seals

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New Here ,
Feb 03, 2020

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There is no "reset preferences on exit" option

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Adobe Community Professional ,
Jan 27, 2020

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Reset preferences really does fix a lot of problems, including a crashing oprinter process - good tip Mohammad

 

neilB

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New Here ,
Feb 03, 2020

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That option does not exist

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