Move Tool does not move layer when dragging with Wacom tablet

Community Beginner ,
Aug 03, 2010

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I am using the trial version of CS5 (probably going to upgrade at the end of the trial), and I've only found one thing about it that I don't like more than CS3. This is VERY VERY annoying, and I'm not sure if it's a glitch, or just a preference that needs to be reset:

  When using the move tool, I will move something and it will just snap back to where it originally was. When it snaps back, it might move a few pixels over in the direction I was dragging, but it is definitely not moving to where I want it to go. The only way to get things to move the way I want to is by Free Transform...but it's annoying, when you're trying to design a layout, to have to free transform every element you want to move, first.

I'm guessing that this is a glitch because sometimes it happens and sometimes it doesn't...it's pretty random. I've tried turning Snap on and off, and nothing changes. Any idea how to fix/change this?

~Mike

Message title was edited by: Brett N

Hello,

I think I may have found the culprit. I started using Adobe PS CS 5 Extended the same day I received the Wacom Intuso 4 (about one year ago) and NEVER had a problem until last month when I added Adobe PS CS5 into the application section, see below.

This is the ONLY change that I made to my wacom settings beside the typical button layout.

Screen Shot 2012-03-09 at 3.16.13 PM.png

I just tested this out. I removed the Adobe Photoshop CS5 from the field Application field and restarted Photoshop WITH the tablet plugged in. Now, I can use both the track pad and the tablet. See below:

Screen Shot 2012-03-09 at 3.41.44 PM.png

Just to test my finding, I readded the application BACK to the application field (Photoshop was shut down; pen and mouse three feet away) and modified my settings like I wanted, then I started Photoshop.

At first, I was able to use the track, but as soon as I used the pen, the track pad stopped functioning properly and the "jump back" problem started again.

I only have Flash Player and Wacom in the other field on System Preferences, see below.

Screen Shot 2012-03-09 at 3.19.36 PM.png

In this case it doesn't matter weather the pen is sitting on the tablet or not. Once Photoshop is removed from the Application field of the Wacom settings, the track pad and tablet work in harmony.

I hope this works out for you and helps Adobe/Wacom find a solution/fix to the problem.

Regards,

Brandon

Message was edited by: numeroeins

Message was edited by: numeroeins

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Community Beginner ,
Mar 09, 2012

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I'm not sure if this is the solution or not...though I really, really want it to be. I checked my settings, and I didn't have any application specific settings enabled. I enabled them, and then disabled them, and then restarted Photoshop...and both worked well! Though, are you sure that it's not just restarting Photoshop that fixed the problem? Also, why did it occur on my system, where no application specific settings were set?

Either way, both are working together now, which is a very nice change of pace. I'm wondering if the effects will continue to last after a few restarts (hope they do!).

Also, even if this is the solution...Adobe or Wacom really needs to address this. Users shouldn't have to decide between two useful functionalities.

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Explorer ,
Mar 09, 2012

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No, I don't believe it was the restart. Ever since I removed Photoshop from the applications specific settings, I left it running with the tablet connected to my Mac. The track pad and the tablet were both flawless for well over 6 hours and this morning. --I'm in Kuwait.-- Everything was connected and runing all night.

Did you test them both when you enabled them? I see that your wrote, "enabled them, then disabled them."

Here are the exact steps I took to test my finding:

Shut down Photoshop, tablet  should be connected, enable the application specific setting under Wacom, make a change to the tilt or anything other than the default settings used on all applications (like I did by adjusting my tilt), start photoshop (leave everything connected), open an image, drag something on top of that image, use the track pad to move layer one (if named so), then use the pen to move the item, and finally try the track pad again. It should jump back to the same spot.

My drivers are up to date. Software is up to date.

Screen Shot 2012-03-10 at 3.47.26 AM.png

Screen Shot 2012-03-10 at 3.58.56 AM.png

As another test, since you mentioned restarting Photoshop, I left Photoshop running this time and added the application specific settings.

Here are the exact steps: Photoshop running, tablet and pen connected, pen is about 2.5 inches from the tablet, added Photoshop to the application specific settings, made a change to the tip pressure and tilt (anything than the default settings), closed the system preferences window, returned to photoshop, opened two images, used the track pad to drag an image onto the other (creating a new layer), then I used the track pad to move it around from top to middle to bottom and back, no problems, I then used the pen to move the image to the middle and that was it, and finally tested the track pad again just to find out I have the jump once again.

Screen Shot 2012-03-10 at 4.02.55 AM.png

In order to remove the jump, of course I have to remove the application specific settings, then restart Photoshop. Just removing the settings alone, will not clear the jump.

Please note that I'm being thorough in my steps due to the fact that one slight deviation could make a huge difference in the outcome. That is why I'm asking you about the "enable them, disable them" steps you mentioned.

Anyways, I'm glad it is working for you please do let us know if it stops working again.

To: Adobe Employees.  Have any of you tested this out in house?

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Adobe Employee ,
Mar 12, 2012

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I'm currently in communication with some folks from Wacom. We are able to reproduce the issue (both at Adobe and Wacom) and are currently investigating.

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Explorer ,
Mar 12, 2012

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Thank you very much for the update, Brett. 

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New Here ,
Apr 07, 2012

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Any update on resolving this issue?

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Adobe Employee ,
Apr 12, 2012

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Unfortunately, I have not heard back from the good folks at Wacom on this issue yet, which suggests that a solution has not yet been found.

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New Here ,
May 25, 2012

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I have figured it out.  You open preferences, go to trackpad, and click Dragging.  Works fine after dragging is enabled.

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New Here ,
May 25, 2012

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Scratch that.  As soon as I checked the transform controls box, the problem resurfaced.

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Explorer ,
May 25, 2012

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dmsheline, read the post with the green border around it near the bottom of page two.

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New Here ,
May 26, 2012

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... and it's not Trackpad issue. I don't have a trackpad and I have the dragging problem in Photoshop CS6.

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New Here ,
May 26, 2012

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numeroeins, I tried your fix, and had no luck. It's awesome that it's working for you, though.

I didn't have PS in my Wacom's Applications field. I added it, then subtracted it, all following your instructions, and the problem persists.

I'll probably have to hold off upgrading to CS6 if it's showing the same issue. Step one will have to be getting a new tablet. Maybe that's why Wacom is so silent on it.

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New Here ,
May 26, 2012

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@Liam, I don't think a new tablet is going to make much difference. My Cintiq 24HD was just launched in November so it's a new model of tablet and the problem is still with us. They're not likely to launch two of them back to back within in a year of release.

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New Here ,
Apr 17, 2012

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Here's hoping for a quick reply!

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New Here ,
May 17, 2012

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I had this problem with CS5 and couldn't fix it. I installed CS6 and the same problem persists in this version as well. My tablet is the Cintiq 24HD so I can't very well unplug the tablet, it's my monitor as well. Photoshop isn't even installed in the Wacom control panel apps list.

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New Here ,
Jun 13, 2012

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OK, so I definitley found out that by reading some of these post. Yes Menu tab items do cause an issue. Friendly Facebook which is one that runs in the background on my MAC is the one to cause the problem of not being able to move the layer around. Check your Menu iTems on the top.

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New Here ,
Jun 13, 2012

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ocean_alexander, what do you mean by Menu Tab Items? I'd like to investigate further.

-Liam

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New Here ,
Jun 13, 2012

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So on my Mac on the top you have a grey bar all the way across from led to right. I thought that was call the menu bar and some of the items I downloaded from the app store run on that bar. Such as friendly Facebook or logmein. That is what I was talking about. I'm not sure if it the menu bar that gives the issue or the particular software. But I know for sure that "friendly facebook" is not so friendly to Photoshop CS5 🙂

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New Here ,
Jul 06, 2012

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Well, I'm still getting no joy with the Wacom, so I've had to pull it. It's a tremendous tool, and I loved using it, but the jumping through hoops has just gotten to be too much.

Perhaps if Wacom is going to be silent on the issue I'll investigate another manufacturer. As of now, my tablet just sits here.

Oh well.

-Liam

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New Here ,
Jan 14, 2013

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I am running Win7 and CS6, no tablet, and I'm also having this problem. It's very annoying.

I think it only happens when I have multiple things selected, but I'm not sure.

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Explorer ,
Dec 13, 2013

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3 years and this problem still exists? I too have been suffering from the snap back bug for a long time.

I'm running OSX 10.9, Wacom Intuos 5 with latest driver, Photoshop CS6 with most recent updates.

After reading all these responses, I decided to look a little more into what exactly is happening.

I was trying to drag a group with several layers and the entire group snaped back. So I tried moving a layer within the group and it worked fine --there is NO issue with the way Wacom tablet is working. I went back to the  group and tried again and it snapped back again. I then went and tried to move each layer within the group and found a single layer that would snap back (all other layers worked correctly). This offending layer was the only one with a layer mask. The layer mask was locked. Once I unlocked the layer mask or deleted it, the layer itself and also entire group would move freely as expected with no snap back.

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New Here ,
Aug 14, 2014

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Started happening to me on my home computer. Luckily not happening here.

I am using a intuos 2 tablet (I know it is old but still does what I need it to do so upgrade for me) and CS5 (which is in the same boat as the wacom. It does what I need).

Tried every suggestion in this thread and nothing works. I have no layer masks on the files. Curious thing is when I move the layers they snap right back but not in the exact location. I really like how the two companies are pointing their fingers at each other and years later no solution. Very professional.

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Adobe Employee ,
Aug 14, 2014

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Do you have any extensions installed? iCopy and other extensions can cause this problem.

Re: Move Tool in CS5

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Adobe Employee ,
Aug 14, 2014

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New Here ,
Aug 14, 2014

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will take a look this evening and see what happens. I have a few things installed. Problem is that it only happens when using my Wacom tablet and it definitely needs it's software to function correctly.

Think I got it fixed by deleting the wacom preferences at least for now.

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New Here ,
Mar 29, 2017

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Thanks a lot! After 7 years with this forum thread, you solved it for me.

I use iCopy. When I saw your post, I went to iCopy preferences and turned off "Capture Mouse Drags" - boom, it worked again!      

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Community Beginner ,
Oct 02, 2014

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I have the snapback issue as well.

Started happening to me only recently, Photoshop CC 2014. Random occasions. Using a pen on my Wacom Intuos 5.


When it happens:

- Doesn't happen using my trackpad.

- Does happen using my pen.


Looks like a processing power thing as well:

- When moving a layer/group, and keep it in the new position for a few seconds before releasing it, it does stay in that new position.

- Releasing the layers right after Photoshop renders them in the new position is too early. I then get the snapback problem.

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