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yihuo1
Known Participant
March 6, 2018
Question

My photoshop cc 2018 keeps crashing!!!

  • March 6, 2018
  • 5 replies
  • 17578 views

My photoshop cc 2018 keeps crashing(the latest version). (My system is macOS High Sierra 10.13.1) It won't last more than 2 minutes that I can't even work with it.

Does any one know if there are any ways to fix it? Thank you!!!!

This topic has been closed for replies.

5 replies

SeanEnsign
SeanEnsign
Participant
May 26, 2018

Hey Steve,

Thanks for taking the time to reply. I've tried that, and unfortunately, it did not work. It still keeps crashing.

Any more suggestions?

Sean

gilbertm38531474
gilbertm38531474
Inspiring
March 17, 2018

I just installed the update the new version 19.1.2

Then I restarted Photoshop. All seems OK. No crash now. I don't know how, but it works !

A
Anonymous
March 7, 2018

Could be an issue with your GPU driver, according to this

Graphics kernel error: 0xfffffffd

Alas I'm not a MAC user, someone may come along and provide more help for you than I can

gener7
Community Expert
gener7Community Expert
Community Expert
March 7, 2018

Dual GPU Macs are set to automatic switching by default. Here's how to turn it off:

Set graphics performance on MacBook Pro - Apple Support

Y
yihuo1Author
Known Participant
March 8, 2018

I tried it but this Graphics kernel error: 0xfffffffd still occurs...

gilbertm38531474
gilbertm38531474
Inspiring
March 6, 2018

Même chose : à l'ouverture de Photoshop CC 2018 (sous High Sierra 10.13.1), il fonctionne  2 ou 3 minutes, puis crash = écran noir.

Redémarrage computer. Le rapport s'affiche, clic sur envoyer, mais on ne peut pas le copier pour transmettre..

Pour continuer, j'exécute SOS  dans Utilitaires disque. Et je peux continuer à travailler.

Ne pas quitter Photoshop ! Si on quitte, le problème se reproduit à une nouvelle ouverture de l'application (écran noir, puis redémarrage, etc...). Je ne connais pas la solution parfaite.

A
Anonymous
March 6, 2018

Have you tried resetting Photoshop preferences

You could also try re-installing Photoshop using this method

Use the Creative Cloud Cleaner Tool to solve installation problems

Y
yihuo1Author
Known Participant
March 7, 2018

Thank you for your reply! I have tried that before but it didn't work..

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
March 6, 2018

Post your Mac Crash report details some Mac user may be able to see where your problem is

JJMack
Y
yihuo1Author
Known Participant
March 7, 2018
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JJMack
Community Expert
JJMackCommunity Expert
Community Expert
March 7, 2018

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1 GB

Two different GPU That may be the source of your problem.  Make sure Photoshop only sees the Nvidia one.  I do not know hoe you do that on a Mac.  One Windows there is an Nvidia control panel you set it sot the Photoshop and sniffer prefer to use the Nvidia GPU.

JJMack
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