Participant

Answered

My Trial is limited to 7 days, Why?

Forum|Forum|9 years ago
April 10, 2016
25 replies
104316 views

Just loaded the photography trial and it says 7 days only? I am pretty sure I am going to purchase, but would like to take advantage of the full trial,

Thanks

This topic has been closed for replies.

Correct answer Pete.Green

Hi all,

From time to time we run tests on Adobe.com to help us ensure we are providing the best experience possible for our customers. These tests cover a range of items, including the duration of app trials, and may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in select countries that are testing for shorter and longer trial duration periods.

Regards

Pete

J

jennacitrus

Participant

I just downloaded the trial and was only able to access it for one day. I should've had 7 days, but I only opened the software once during my 7 day trial and now that time is over, the period is continuous days. That is really frustrating.

ProDesignTools

Community Expert

Sorry to hear that happened. Here is Adobe's official page on the topic:

Understand why Adobe trial software expires or ends early

But it may be helpful to know that if you want to continue to evaluate the software to see if it's right for you, then Adobe does offer a 14-day money back guarantee for all Creative Cloud purchases... so that if you wish to return your CC software license within that time period, then you should still be able to get a full refund back directly from the company.

Hope that helps.

A

Anonymous

Everyone with a minimum good sense will purchase something, specially software, because they are making a choice.
Not because they are forced or manipulated.
This is a terrible strategy, Adobe, that can easily inspire anyone, including me, to learn an Open Source Software from scratch and stick to it.

I'm sure that are many ones who don't need more than resizing a photo, yet they would buy your software, or have bought before, just to show their appreciation, and today you do this to them.

Terri Stevens

Legend

Nobody is forcing you to buy anything Douglas, but I would have thought that if your primary requirement is resizing photographs that you would prefer to pay $10 for a subscription than $1000 for perpetually licenced version. The truth is subscription is popular because it makes quality products affordable, that's the trend today. Surely you must have noticed the great deals you can get on cars on lease, which is subscription by another name. Adobe, Microsoft, AutoCAD all have moved to subscription as it ensures reliable cash flow which in the end is more advantageous to a corporate than one off sales.

A

Anonymous

I know, I know you're not forcing me to buy anything.
You're just forcing me to make a decision within 7 days.
And my decision is no.
I'll go with Gimp.

Though I used words like purchasing or buying, instead of rent, that was not the point.
Please I don't need an answer nor explanation about these terms.
Isn't my post and this whole thread about the somehow useless 7 days trial period?
Isn't that what everyone here disagree?
Approving our posts and answering below with something we didn't ask...
Just to show you didn't reject a fair post?
Nobody appreciates that.

marcofasdfasfasdfsdf

Participant

Adobe is really taking the piss...who's going to be able to test a software in 7 days? Is not like you'll spend 8 hours per day for 7 days in a row. Whoever decided this should be fired straight away.

ProDesignTools

Community Expert

You might want to read the article linked in the comment just above yours – it explains how the change came about... It definitely wasn't decided by one person, nor was it undertaken lightly or without significant data.

H

Hans_patrick

Participant

The problem with the 7 days trial is when you create your account. If you say you are student you get 7 day trial. If you say you are a professional you get 30. No way to change that later.

John Waller

Community Expert

If you say you are a professional you get 30.

Really? I thought all trials were 7 days regardless of your selections when you sign up.

T

Test Screen Name

Legend

I am 100% with Adobe. It's no part of their business to provide software for free for people to create and run courses, and it's exactly this sort of thing which encouraged them to shorten the trial. I would find it very offensive if I turned up on a course to be told I needed to download a free trial to be taught. Not least, what if I'd already used my trial up? Mind you, this is way better than what I have heard of more than once, tutors handing out cracked software, complete no doubt with viruses and future legal liabilities. Way to encourage respect for intellectual property! Let's also learn how to plagiarise essays.

A months' subscription to Photoshop can be had for US$30, cancellable. This needs to be part of the student's plan. If they can't afford even one month's use of the software, it's probably not worth teaching them to use it either, as it won't stay fresh in the months or years before they perhaps get to use it professionally. Better to teach something free they can keep, and continue the inspiration the teacher will give.

A

Andreas Urra

Participating Frequently

It really is a difficult topic. On the one hand, teaching (in schools, universities, etc.) differs globally, and even within countries with respect, to

- if and how much budget a course/class gets from the institution

- if and how much is allowed to ask of students (by the law or institutional rules)

So, often it is not in the hands of a tutor or teacher to decide whether it is good or bad to use trial versions for a seminar. In some places, this is a totally respected way to teach.

On the other hand, I just signed up on www.masterclass.com for deadmau5's music class. In the course's workbook, they encourage you to work along by using the 30-day trial version of Ableton Live.

One possible measure to decide if a seven-day trial is appropriate is to look for the competitors in the market.

Also, are 7 days appropriate for a package that contains over 20 applications?

Time will tell.

HappyFeetFreddy

Participant

Just want to add to the grumblings regarding the ridiculously limited 7 day trial period.

The local Arts and Education centre approached me to start an evening class on Graphic Design. I was very much up for it and a great chance to educate residents in a remote part of Scotland to design software. I had drawn up proposals for a month long course (4 x weekly evening classes) which were all based on student running (as it always used to be) 30 day trial.

When I realised that Adobe has switched it to 7 days it pretty much sunk a big hole in the idea. No evening class. No one inspired to a career in Graphic Design. No new love affairs with Adobe software.

Big shame.

Terri Stevens

Legend

It would be interesting to know whether you would have been paid for this month long course. If that was the idea then don't you think there is a strong element of hypocrisy in your argument? If you expect Adobe to provide free software for the course then you should give your time and experience for free as well. While we are at it why not have Apple donate free computers and the local power company give the electricity for free, oh and Ferrari can lend the participants cars for a month to get to the centre Seriously base your course around a 'free' Photoshop alternative or use the seven day trial for a five day intensive course, eight hours a day on five successive days. This is the method training companies use but it's extremely hard work.

T

Test Screen Name

Legend

See above, where this was discussed over 80some messages My Trial is limited to 7 days, Why? . Anything that refers to a 30 day trial is in error, they have been 7 day trials for over a year. What web page says it will be 30 days?

D

Danbalony

Participant

Hi there

I downloaded the Adobe Illustrator cc 30 days trial this morning and it says that I have 7 days left, any idea as to why I only have 7 days? Thanks

F

foothillcollege

Known Participant

"Exploiting" is not an accurate description. Colleges and Universities buy CC licenses for their campus labs. That's fantastic for the students that are on-campus, but they do not buy CC licenses for the growing number of students in online, distance education programs. Which is very discriminatory to the distance students, students that need distance education are ofter too far from campus to use the facilities there. Schools also do not buy licenses for on-campus students to use on their personal computers. So if a student goes to the computer lab and all computers are in use, it's "tough luck" for them. They can't work on their own laptop even while they are on campus, and forget about doing homework at home.

Claiming the cost of a license is less than textbooks overlooks that it is much more popular to rent textbooks for the duration of the course at a fraction of the cost of buying the textbooks. Renting a textbook is for the most part cheaper than a monthly CC license. Also the rental period ends when the course ends. The CC license has to be purchased for the year. This really discriminates against part-time students and students in community colleges or other schools where they might be taking classes one semester and not the next semester, or students that need to spread out their education over many years. Which means they would be paying for the subscription for many years before they are employable and able to earn enough money to afford it. The educational subscription price is also only available to students for a limited number of years regardless of whether they are still enrolled.

Terri Stevens

Legend

I find it very difficult to understand the cost argument here. If I wanted to become a driving instructor I wouldn't expect Ford to give me a car for virtually nothing to practice on for a couple of years. If I wanted to be an airline pilot I doubt if Boeing would lend me a 747, so why is it such a surprise that a software company like Adobe behaves as a commercial entity? Yes a penniless artist could create a work of art with Adobe software but that's not why it primarily exists-these are commercial products that are used to produce things to be retailed by advertisers, media companies , marketeers, film makers, political parties even the adult entertainment industry. Anyone who has a message to deliver has a use for design software and is generally well remunerated. I'm in the United Kingdom where it costs around £9000 /$11,000 a year in tuition fees to just attend a university. A rough calculation shows a subscription to the full Creative Cloud academic version accounts for around 2% of a years tuition fee. Any organization can accommodate those kinds of costs , even if it means an associate professor needs to take a slight pay cut, after all he doesn't have anything to teach without the software. I'm sympathetic to kids at school as the fees are not as high, but I know plenty of children with subscriptions to Netflix and Amazon Prime which costs the same as Photoshop each month -it's all a question of priorities.

F

foothillcollege

Known Participant

I believe the Air Force and flight schools do supply planes for their students. Likewise, Adobe does supply CC for students who are on campus. The issue is the growing number of students in online or distance education. They cannot access the campus, so they have to pay for something that the on-campus students get for free. And to say that Adobe is providing free software is a bit wrong, because the educational institute pays Adobe for the site license. and the price of the site license is passed along to ALL student in their tuition bill, regardless of whether they are able to come to the campus. So maybe Adobe needs to rethink how the education site license works, because more and more education is happening outside of the brick and mortar computer labs on campus.

T

Test Screen Name

Legend

I think it's pretty outrageous that educational institutions should expect to exploit presales trials for wholesale student use. Students or colleges somehow manage to pay for tools, materials, chemicals, paper, ink. Why on earth should they expect software - uniquely - to do this for free? Monthly rental now makes this entirely viable; if we were in the days of $500 outright purchase we have difficulty.

Terri Stevens

Legend

I must admit I fully agree with you. When I read Andreas' post I decided out of politeness not to comment on his pure audacity in suggesting trials should be 30 days to facilitate students. I bet those same students have phone contracts costing three times as much as a Photographic Plan subscription-if they can afford a phone to chat with someone in the next room then they can afford to invest in something that will serve them well in a future job. I'm starting to think Adobe might be on to something in keeping the trials short.

A

Andreas Urra

Participating Frequently

Dear Terri, dear Test Screen Name,

thank you for your clear statements. And thank you also for not attacking me personally. I agree and argue the same way.

Only, we find ourselves between a rock and a hard place with what we are expected make work and what we are given to work with. This is all I can say here. Again, I agree and happily pay for my personal software im my private life.

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