N-Trig Tablet Not Recognized

tell dell that jarem! i'm sure they'd love that information.

This is the only thing keeping from purchasing Dell's new XT2 :(

It looks as if Wintab API has been involved in some sort of legal entangles (http://www.pointing.com/Wintab.html) and it isn't clear that N-trig is even using Wintab. If they were, pressure sensitivity would work in GIMP and Inkscape, as these two programs use GTK+ which is written for Wintab API.

In fact, though N-trig hasn't gotten back to me, I suspect that it's drivers are written with TabletPC InkCanvas API

(http://download.microsoft.com/download/2/e/1/2e169763-03fc-4822-a7a4-abe753e526e3/pdc_2005_windowsvista%20-%20tabletenabledapplications.ppt)

If that were the case, does anyone know if that would prevent Adobe from recognizing the presence of the tablet?

This sounds a lot like they didn't test their drivers with professional applications. I'll bet they only did the simple (incomplete) API and not the full information API.

If Photoshop isn't seeing pressure from their device, it's because their device isn't providing pressure information to all the Windows APIs correctly.

"Windows Office" maybe she meant Microsoft Office?

Very similar to the email I got, though mine was longer. I contacted them a week or so ago in the same way that Tim did: through the support section of their website in the comment area. I have replied and sent emails to n-trig, but the only one that has received a response is the one to the comments area. I recommend that everyone here send N-trig comments about the problems they are having. I'm sure people at N-trig use Adobe so it's pretty odd that this issue hasn't been worked out.

******************************************
Dear Nick,

Thank you for your mail. Were very glad to hear that you enjoy working with DuoSense.

DuoSense does support full pressure-sensitivity. For example, if you open Microsoft Journal, and select Tools => Options => Pen Settings, there is a Pressure Sensitivity checkbox which can be selected, and doing so enables full pressure sensitivity in all supported applications.

Other examples of applications that support pressure sensitivity with DuoSense, are the Windows Office applications, the ArtRage graphical application to name but two.

Regarding your issue concerning specific software that does not support DuoSense pressure sensitivity, such as Adobe, we recommend that you consult with the Customer Support department of that softwares manufacturer.

Thank you for visiting our website and taking the trouble to contact us.

Kind regards,

Debbie Gold Hadar
Business Development
N-trig Ltd.

I just got an e-mail from the people at N-Trig after I tried posting a comment in the n-trig.com support section regarding the lack of pressure sensitivity in Photoshop. They didn't end up posting it to the site to be viewed publicly. I am guessing this is because in the comment I suggested people buy Wacom enabled tablet PC's until N-Trig fixed their pressure issues in Photoshop.

Here is the e-mail I received:

*****************************************

Dear Tim,

Thank you for your email.

Regarding your issues concerning pressure, please note that the pressure data is publically available and used by most applications, including Windows Office, Windows Journal, ArtRage and so on. It can therefore easily be extracted and used.

For any further issues with your computer, it would probably be worth contacting HP.

Debbie Gold Hadar
Business Development
N-trig Ltd.

*****************************************

She says the pressure data is available for most applications, and then proceeds to only list Microsoft applications and an obscure graphics program that no one has ever heard of. Instead of then offering a helpful suggestion on how to fix my problem, she directs me to contact HP with any issues.

N-Trig will supposedly put the SDK for the DuoSense on their website at http://www.n-trig.com/Usa/Content.aspx?Page=SupportSDK. But it has been several weeks with the same message so I'm not too hopeful. Also, the DuoSense SDK probably won't be the same for everyone - does the Latitude XT use Duosense? Not sure.

I would LOVE to get Photoshop up and running with this sensitivity bit. It's pretty hilarious as HP offers Photoshop Elements as a software bundle with the computer and it doesn't even work properly!

Yeah, this is such a thorn in the flesh. Do refer to this post as well http://www.touchsmartcommunity.com/forum/thread/423/TouchSmart-tx2-1020-with-Photoshop-Corel-ARRRGH-PLEASE-HELP/;jsessionid=61705C16D82F34EF17E25FB8AA2713C0?page=2. We should really get the manufacturers to stand up and take notice, and add a patch so the drivers could work!

N-trig in Alias Sketchbook is workable and support pressure sensitivity:

maybe, it working with basic function now,

maybe, photoshop needs requirement too much to do same thing