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Neural Filters Crash

New Here ,
Oct 20, 2020

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I updated to the latest version and can't use the Neural Filters. The screen opens, it defaults to "skin smoothing", then it says "Checking filter availability" and then Photoshop immediately closes. A couple of times it showed a "Download" option but I couldn't do anything, it was frozen, and then it crashes and closes out too. I've tried many, many times. Any help available?

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Crash or freeze

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Neural Filters Crash

New Here ,
Oct 20, 2020

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I updated to the latest version and can't use the Neural Filters. The screen opens, it defaults to "skin smoothing", then it says "Checking filter availability" and then Photoshop immediately closes. A couple of times it showed a "Download" option but I couldn't do anything, it was frozen, and then it crashes and closes out too. I've tried many, many times. Any help available?

TOPICS
Crash or freeze

Views

417

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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I am having the same exact problem. TomL

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Oct 20, 2020 0
Community Beginner ,
Oct 22, 2020

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I have the same problem, on PC.

Photoshop just closes, and no crash report or anything!

 

Have tried many times.

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Oct 22, 2020 1
Community Beginner ,
Oct 23, 2020

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Same problem, open "neural filters" panel then "loading" few seconds and crash (no report box).

Have the last updates for Windows and my graphic card (Nvidia Quadro M1000M).
Tried to force the loading of plugins deleting the folder in AppData with no results...

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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I have the same problem but fortunately it is not crashing the program.

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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Also having the same problem.  The filters worked the first evening when the new version came out but ever since then I get a continual loading message which locks Photoshop so that it has to be shutdown through task manager.

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Oct 23, 2020 0