New Photoshop CC 2018 Install error

Forum|Forum|8 years ago
October 18, 2017
5 replies
21908 views

On both my computers Photoshop CC 2018 installs but will not initialize. The error message is simply: "could not initialize photoshop because of a disk error".

Tried starting holding down shift key, erasing preferences, etc. Same error. Any thoughts?

This topic has been closed for replies.

alexandreb55484889

Participant

Having the same issue here, with the following error code :

Fresh install of Creative Cloud (and also new user), with a fresh installing of Photoshop CC 2018.

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sajacksonAuthor

Participating Frequently

STILL unable to run PS CC 2018 - including the new ver. 19.1 just released. Still "could not initialize photoshop because of a disk error". Very frustrating not to be able to use the current version of what I am paying for. Fortunately CC 2017 works fine (as does Bridge 2018 and the current Lightroom Classic).

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davidg20742947

Participant

I had an issue where I could not install Photoshop 32 Bit 2018 on a windows 7 box. The msi ran but after 5 mins would just crash out. Tried via SCCM got 1603 error. Tried running via script locally just crashed....tried manual install the same.....Worked on other devices........

Turns out this machine did not have SP1 installed...IT simple really isnt it!!!!

Once that was on Photoshop installed but would only run when Visual C++ 2015 was installed.

I appreciate the above is obvious but if it saves 1 person time and a headache then great!!!

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sajacksonAuthor

Participating Frequently

Unfortunately, none of the above applies to my situation - sorry. It may help someone, however.

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sajacksonAuthor

Participating Frequently

It's now up to 8 others with the same problem, Adobe.

Any constructive suggestions at all? Just wait for the next version?

Akash Sharma

Legend

Hi sajackson,

I would try uninstalling and running the Creative Cloud Cleaner Tool (Use the Creative Cloud Cleaner Tool to solve installation problems) to make sure everything is clear, then reinstall the product once.

~Akash

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sajacksonAuthor

Participating Frequently

The Creative Cloud Cleaner Tool has no option to just delete CC 2018. I use PS on a daily basis for my work, and I cannot risk uninstalling CC 2017 and CC 2015.5. I have no assurance that they will reinstall at this point. I will wait until you release a version that runs on my hardware. If 2018 is placed in the direct download location, I will try it again then.

Akash Sharma

Legend

Hi sajackson,

It seems to be an issue with the scratch disk selected in Photoshop.Since you've restored the Photoshop preferences and if that hasn't helped, Please refer this discussion Scratch disk full and cannot open photoshop to fix it... and let us know the outcome.

Thanks,

Akash

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sajacksonAuthor

Participating Frequently

Running WIN 7: holding down the ctrl/alt keys does not bring up scratch disk preferences. Same error. Also: in Photoshop CC 2017, the first scratch disk selected has lots of room (900+GB) and is not particularly fragmented - so if it's using that preference, it should not be a problem. Also tried disabling AV and safe mode.

No help.