new version doesn't report ram properly

Participant ,
May 31, 2021 May 31, 2021

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installed the latest version, suddenly have 4 fewer gbs of ram.

 

went back to a previous version, it magically appears again.

 

any thoughts?

windows pro

16gb ram

wacom mobile studio pro

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Problem or error, Windows

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi there,

 

Sorry that Photoshop is displaying less available memory even though it is allocating 100% of it.

 

Which exact version of Photoshop are you using? Latest is 22.4.1

 

I have couple of questions to better diagnose the issue:

 

  • How much free space do you have on your primary harddrive?
  • The RAM usage and available memory could be reported wrong by system info, could you please post a screenshot of Task manager in Windows showing the memory used by Photoshop while it is editing/processing an image?

 

To get started with the troubleshooting, please checkout this article: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html 

 

Regards,

Akash

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Akash,  troubleshooting will not resolve this one. There are a few of us noticed the same in v22.4.x.  mine reports 11GB less total RAM in v22 than in v21. I haven't raised a bug report as with 128 GB RAM installed I will still not run short.

 

Dennis, You can raise a bug report using the link below.
https://feedback.photoshop.com/photoshop_family

 

Dave

 

 

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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It's correct that v 22 reports less RAM, see

https://community.adobe.com/t5/photoshop/memory-usage-problem-windows-10/m-p/12065719 

 

While it is a bit strange, I don't see any reason to jump ship just because of this. Still, it would be nice to have an explanation.

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