Not enough RAM error on opening any document

[Daftoons]

Hi,

I have been using Photoshop perfectly well for some time and all was going well until the latest Windows 10 update (about a week ago).  Suddenly, every time I launch Photoshop, I get the following message:

I was using Photoshop CC 2017, so I thought that updating to 2018 might solve the problem.  No such luck.

All my other software, including much hungrier packages like After Effects are unaffected, so I'm not sure why this is happening.

The Windows update was a major one and presumably necessary, so I'm not that eager to roll back to before it if I can avoid it, or at least if I can identify which bit of the update is causing the problem and remove it. (I recently had to remove an Windows update that was interfering with my Wacom tablet).

I saw in one post that you can increase the RAM via the preferences>performance panel, but if I try opening that I get an error saying "an integer between 96 and 8 is required".

I've seen lots of people posting about problems when saving documents, but haven't seen the issue at launch time.

Any help gratefully received.

[c.pfaffenbichler · Accepted solution]

Could it be related to this?

Invalid Numeric Entry - An integer between 96 and 8 is required

[Daftoons]

It seems to have done the job.  Thanks.  I'll know for sure when I work on some big files next week, but if I don't post back here you can assume it worked out OK.  I am very grateful.

[Brian Capt]

Hi Having had a new laptop with SSD etc running on Win 10 offie 365, office 2016, ive been using PS happily since september on this current laptop.

Now I get the insufficient RAM, the Inters message, our retained IT company, spent 2 hours trying everything to correct it, I had tried also here in the forum/s

All the suggested work throughs on th einternet not one has worked.

Aparently this issue has been around for  along time with no real resolution.

We have just tried uninstalling etc, disk clean ups etc all with no resolution,im fankly at the point of chucking the laptop at the wall as no one seems to be able to throw any light on the issue

yet my old laptop on win 7 and PS 2006 runs great no issues, frankly i cant work because this latest "suprise"

Cheers a very frustrated Brian

[Guest]

Hi Brian

Have you tried the suggested fix posted above?

This issue is only affecting people on Windows 10 version 1803

[Brian Capt]

Hi as in my message i have tried the above, as also stated several other options! and our retained IT company are unable after trying for over 2 hours.

I thought i could not be more frustrated as i was / am with DC but this has me wanting me to go back to brush paint & paper

[Brian Capt]

Hi Ged

Thanks your comment re Win (the devils spawn!!!) V1803.... ive rolled back to previous version, and hey presto!!!

sorted 🙂

[Guest]

https://forums.adobe.com/people/Brian+Capt  wrote

Hi Ged

Thanks your comment re Win (the devils spawn!!!) V1803.... ive rolled back to previous version, and hey presto!!!

sorted 🙂

Ah good to see you got it sorted, I rolled back to 1709 about a week after 1803 came out, way to many bugs

[Brian Capt]

Indeed, we went to office 365, office 2016, win 10 all in one go.......safe to say its been err cough ermmmm eventful, we are a first tier vendor to Amazon, and Amazons Vendor Central, is not compatible with any of it..... i make more progress using my old one from home on win7 & office 2012.

I have never fogiven MS for finishing XP, it worked was solid and functional, now its all this OOOHH lets call them apps, connect with all the spotty ance infested oiks around the world pouting lips taking selfie types.

Yep I'm an old fart and a angry rock bassist, this me being polite 🙂 pmsl

Cheers 🙂

[Mohit Goyal]

Hi All,

We are happy to announce the release of Photoshop CC 19.1.5.

This update includes the fix for Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. "Could not compl...

Once the update is installed, to allow Photoshop to manage memory the temporary fix needs to be removed.

See this: Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

Here's a list of what's new in this release: Fixed issues in Adobe Photoshop CC

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[Brian Capt]

Thanks for the news

As above I rolled back to the previous veriosn Win 10 (spit!!!)  and all was resolved, but i will put in the update, (if it goes wonky i will be back!!!)

Regards Brian (Captain)

[Mohit Goyal]

Hi Brian,

Please let us know the status after you install the latest update.

Thanks,

Mohit

[Brian Capt]

Well as i though utter crap i installed the update, god why didnt i listen to myself

Updates are OFF and staying of and going back to iX the if i could pay to punch the a r  se that came up with this rubbih I would happily pay

Developers, THINK, ABOUT, LISTEN TO, PRODUCE FOR THE USERS, not your little circle of fanzees oh look how much code weve written oh look it does this,, great but its screwed everythign else up, came back the reply!!!

THINK ON!!!!