Old Wacom intuos 4 PTK-640 not working with Photoshop CC 2019

[adobe_user555]

Hello,

I have an old Wacom Intuos 4 (Model PTK-640).  I recently bought a new iMac, currently running Mojave 10.14.6.  I have photoshop CC 2019 installed on this new iMac and it's working properly without Wacom tablet.  I went to Wacom to download the latest mac OS Driver 6.3.36-2 (macOS 10.11 - 10.14) released on Aug 15, 2019.  I installed the driver and could see the Wacom icon in my Systems Preference.   I added Photoshop to application list of Wacom Tablet Setup from System Preference.  One of the customed function I setup for the touch ring was to Zoom.  The LED on the Wacom is on.  However, when I opened Photoshop, I couldn't use the Pen or the Touch Ring to zoom. 

Any idea of what I did wrong here?

thanks....

[Akash Sharma]

Hi there,

Sorry to hear that the Pen and Touch in Photoshop  CC 2019 using your Wacom tablet is not working.

Could you please take a look at the suggestions mentioned in this similar discussion https://community.adobe.com/t5/Photoshop/WACOM-Intuos-Pro-not-zooming-suddenly-after-new-driver-toda... anf let us know if that helps?

Thanks,

Akash

[Lumigraphics]

You downloaded the wrong driver. Get the one that supports your tablet.

[davescm]

Wacom list that driver as correct for the Mac and that tablet

Dave

[KShinabery212]

In case you do not figure it out, there is a Wacom Tablet group of Facebook that also might be able to help. 

They are super friendly and helpful.