Opencl is disable photosop cc 2017

[pawanj41121457]

My graphic card driver is upto date and graphic card software display opengl ver 6.0 is installed.

But I can't enable opencl in photoshop cc 2017. I restart photoshop and computer several time but no benefit.

MY graphic card is ATI redone 5000 series.

My Question is it is photoshop software support problem or Graphic card software problem?

[jbm007 · Accepted solution]

The card is supported.

Can you check your setup using this as a site  reference:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

[pawanj41121457]

Thanks for reply.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

I check my setup using above site reference, and then I reinstall photoshop again. When I start photoshop a display message is show 

after the message is display I press ok, and I go to performance tab. graphic processor setting is grey and not enable.

I restart my computer. and I open photoshop again, after I start photopshop graphic processor setting is now available, and it display my graphic card ATI Mobility HD 5000 Series (1 GB memory).

but when i click Advance setting my opencl setting is still grey and I can't enable it. where is the problem...

[hendrikp3557272]

Same problem here, it used to work in the past but not any more. I tried everything suggested on Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues without success. Hope there is a working solution available soon. Tried the NVidia support, no avail. Does anybody know how to resolve this ?

My system details are

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

Number of Launches: 1

Version: 10 or greater

System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 3

Logical processor count: 6

Processor speed: 3826 MHz

Built-in memory: 8173 MB

Free memory: 4055 MB

Memory available to Photoshop: 6997 MB

Memory used by Photoshop: 71 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 132K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="3.3"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="NVIDIA GeForce 9600 GT"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="21.21.13.4201"

glgpu[0].GLRectTextureSize=8192

glgpu[0].GLRenderer="GeForce 9600 GT/PCIe/SSE2"

glgpu[0].GLRendererID=1570

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20161114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30 NVIDIA via Cg compiler"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

License Type: Subscription

Serial number: 96040164650970855051

GUIDBucket:

  bucket: 49

  test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\Henk\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 1.82T, 616.3G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

[steve963]

I have the latest CC 2017 upgrades and suddenly I get the same message. The guy in India tried to fix the problem . . . but failed. I have the latest driver for the Nvidia card I have used for years. HELP. Hello, Adobe, anybody home? Hello? Hello?

[steve963]

By the way, this question has NOT been answered!!!!!

[jbm007]

Re: Opencl is disable photosop cc 2017

Your card is no longer supported.

[steve963]

The card is LISTED as supported. It worked fine until the latest PS CC 2017 upgrade (2 weeks ago). In other words, why would support suddenly drop for a card that worked two weeks ago? Nvidea  GeForce 463 GTX v2. Not really THAT old, and Nvidea wrote an upgrade on June 7, 2017. Video cards are cheap, its just the hassle of installing them.

[jbm007]

Your report indicates you have a 9600 GT installed

[steve963]

As you can plainly see from above, I have the Nvidea GeForce 463 GTX v2. Perhaps this was the first poster.

[shaikhp14187070]

I have same problem  but i have intel graphics 5500 card 

[dominics62802335]

Me too, Suddenly I either can't use rotating with nvidia Driver ( NVS4200M) activated or liquifiy with nvidia deactivated !
Happened directly after the last PS CC2017 update without changing anything else !