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Participant
December 22, 2016
Answered

Opencl is disable photosop cc 2017

  • December 22, 2016
  • 3 replies
  • 11033 views

My graphic card driver is upto date and graphic card software display opengl ver 6.0 is installed.

But I can't enable opencl in photoshop cc 2017. I restart photoshop and computer several time but no benefit.

MY graphic card is ATI redone 5000 series.

My Question is it is photoshop software support problem or Graphic card software problem?

    This topic has been closed for replies.
    Correct answer jbm007

    The card is supported.

    Can you check your setup using this as a site  reference:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

    3 replies

    shaikhp14187070
    Participant
    August 1, 2017

    I have same problem  but i have intel graphics 5500 card 

    dominics62802335
    Participant
    August 11, 2017

    Me too, Suddenly I either can't use rotating with nvidia Driver ( NVS4200M) activated or liquifiy with nvidia deactivated !
    Happened directly after the last PS CC2017 update without changing anything else !

    Participant
    December 26, 2016

    Same problem here, it used to work in the past but not any more. I tried everything suggested on Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues without success. Hope there is a working solution available soon. Tried the NVidia support, no avail. Does anybody know how to resolve this ?

    My system details are

    Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

    Number of Launches: 1

    Version: 10 or greater

    System architecture: AMD CPU Family:15, Model:1, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

    Physical processor count: 3

    Logical processor count: 6

    Processor speed: 3826 MHz

    Built-in memory: 8173 MB

    Free memory: 4055 MB

    Memory available to Photoshop: 6997 MB

    Memory used by Photoshop: 71 %

    History Thumbnails: Enabled.

    Touch Bar: Enabled.

    Alias Layers: Disabled.

    Modifier Palette: Enabled.

    3D Multitone Printing: Disabled.

    Highbeam: Enabled.

    Image tile size: 132K

    Image cache levels: 4

    Font Preview: Medium

    TextComposer: Latin

    Display: 1

    Display Bounds: top=0, left=0, bottom=1080, right=1920

    OpenGL Drawing: Enabled.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    AIFCoreInitialized=1

    AIFOGLInitialized=1

    OGLContextCreated=1

    NumGLGPUs=1

    NumNativeGPUs=0

    glgpu[0].GLVersion="3.3"

    glgpu[0].IsIntegratedGLGPU=0

    glgpu[0].GLMemoryMB=1024

    glgpu[0].GLName="NVIDIA GeForce 9600 GT"

    glgpu[0].GLVendor="NVIDIA Corporation"

    glgpu[0].GLVendorID=4318

    glgpu[0].GLDriverVersion="21.21.13.4201"

    glgpu[0].GLRectTextureSize=8192

    glgpu[0].GLRenderer="GeForce 9600 GT/PCIe/SSE2"

    glgpu[0].GLRendererID=1570

    glgpu[0].HasGLNPOTSupport=1

    glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

    glgpu[0].GLDriverDate="20161114000000.000000-000"

    glgpu[0].CanCompileProgramGLSL=1

    glgpu[0].GLFrameBufferOK=1

    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30 NVIDIA via Cg compiler"

    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

    License Type: Subscription

    Serial number: 96040164650970855051

    GUIDBucket:

      bucket: 49

      test: control

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

    Temporary file path: C:\Users\Henk\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 1.82T, 616.3G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

    Participating Frequently
    June 17, 2017

    I have the latest CC 2017 upgrades and suddenly I get the same message. The guy in India tried to fix the problem . . . but failed. I have the latest driver for the Nvidia card I have used for years. HELP. Hello, Adobe, anybody home? Hello? Hello?

    Participating Frequently
    June 17, 2017

    By the way, this question has NOT been answered!!!!!

    jbm007
    Community Expert
    jbm007Community ExpertCorrect answer
    Community Expert
    December 22, 2016

    The card is supported.

    Can you check your setup using this as a site  reference:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

    Participant
    December 24, 2016

    Thanks for reply.

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    I check my setup using above site reference, and then I reinstall photoshop again. When I start photoshop a display message is show 

    after the message is display I press ok, and I go to performance tab. graphic processor setting is grey and not enable.

    I restart my computer. and I open photoshop again, after I start photopshop graphic processor setting is now available, and it display my graphic card ATI Mobility HD 5000 Series (1 GB memory).

    but when i click Advance setting my opencl setting is still grey and I can't enable it. where is the problem...